Service advertised was not the service provided. I chose this service out of all the others because the add advised you would be provided with bottles of water, news papers, and wipes, these were not provided. Surprised that the level of service delivered was not the service advertised.
Review by: Basil C, February 2017
The guide was late - we had to borrow a phone and call to get him. Then he took us to the wrong address. WE had to show him where to go and only knew because we'd been to the hotel before.
Review by: Ellen A, January 2017
Professional and courteous driver!
Review by: Kristan B, January 2017
Made our trip on Christmas Day much easier!
Review by: David B, October 2016
Excellent driver and professional. Best way to travel into city.
Review by: briannajordan, August 2016
Waited for us although our flight was delayed by a couple hours. MAJOR traffic in the area getting to our hotel, what is usually a 35-40 min drive was 1.5 hours! Ugh, major car sickness due to the stop go but driver was nice.
Review by: Linda S, July 2016
Driver and car were good. Driver had trouble with parking ticket which delayed us leaving garage for 45 minutes...
Review by: Vacations, June 2016
This tour was amazing!
Review by: Valerie W, October 2015
Driver was courteous. Great experience
Review by: Krish, January 2015
The transfer was excellent. I would recommend this for all new arrivals to London. Professional service.
Review by: Smurph, January 2015
My flights got cancelled and shuffled around, but one call and it was sorted. The office staff are incredibly helpful and take any stress out of it. As to the driver, lovely chap but forgot where he parked car and no water or paper not that it was a big deal.
Review by: MELINDA A T, September 2014
Highly recommend. This was a great way to picked up from Heathrow Airport after 2 long haul flights. Our driver was great and knowledgable of things we saw on the way.
Review by: Anthony T, August 2014
Driver was prompt and service as advertised.
Review by: Joanne G, August 2014
Excellent. On time. Driver pleasant and helpful.
Review by: AU, June 2014
Great driver, beautiful car, and a wonderful scenic drive. The only way to transfer to your hotel after a long flight.
Review by: Rainer S, May 2014
Pünktliche und zuverlässige Abholung mit sehr freundlichem und hilfreichen Fahrer.
Review by: Helen L P, May 2014
This was excellent and hassle free for arriving in a new country for the first time.
Review by: warren p, December 2013
Our driver was superb! He found us in the frenzy of the airport after a slightly delayed landing. The car was elegant and a beautiful way to start our vacation! We'd be very amenable to using Viator again and passing along recommendations for the company.
Review by: Susan S, September 2013
Our driver was very nice however he told us that he ran out of time so was only able to get us water and not a paper. Also, traffic was quite heavy and he didn't realize that an exit that he needed to take was closed so we had to make a detour. It took us 2 hours to get to our hotel from the airport.
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