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Traveler Reviews

Review by:   C M,    July 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
The driver was late and complained about the need to pick us up from inside the airport. Apparently, he did not read the voucher information that stated where the driver would be meeting us or ever picked anyone up from Terminal 5. The driver picked us up in his personal car - an Uber would have a better option. The driver was unfamiliar with Central London and needed to pull off twice for directions. We stayed at an iconic hotel that has been at the same location for over a century and the driver just could not find it and keep asking me where it was. Too stressful after a long day of traveling.
 

Review by:   Susan G,    June 2018 2 star review of London Airport Private Arrival Transfer - ok, could have been better.
Mixed feelings about this company. Booked both for arrival and departure transportation. When we got to the designated place to meet the driver, we could not find him. I called the company, very hard to understand the woman on the other end due to heavy accent. She said he would be there in 10 to 15 minutes and stay where we were. Did as instructed. After 15 minutes we called again, this time we were told the driver had been waiting there for us all along,two stores down! We went to find the driver, and he was there lounging back against the wall. I know we had positively already looked there when we first got to the hall. And why weren't we called?? After that, the drive to our hotel was uneventful.
 

Review by:   SomerdayFamily,    June 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
Car was HOURS LATE and driver was very unapologetic. We booked this because we knew we would be exhausted when arriving after an over night flight - but it did NOT go as planned!
 

Review by:   Mariana C,    June 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
showed up 45minutes late
 

Review by:   Debbie M,    April 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
Driver was extremely polite, greater us, took our luggage .
 

Review by:   Elaine,    April 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
This private transport from the airport I worked out very well. The driver was friendly and got us where we needed to go.
 

Review by:   Carlos Campos,    April 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
This tour was amazing!
 

Review by:   rgm,    March 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
Due to the weather, our flight was late arriving to LGW. To our delight, our driver was right there when we got our luggage. He led us to the van and transported us safely to central London. We were very pleased because we knew it had been a difficult travel week with the London snowy weather.
 

Review by:   Cynthia S,    March 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
This tour was amazing!
 

Review by:   ajsabol,    March 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
Good decision, it took a while to connect with the driver but it was a good service.
 

Review by:   ANALIDA G,    February 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
DRIVER WAS LATE
 

Review by:   Henry B,    January 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
Absolutely best way to get from Heathrow to the city!!!
 

Review by:   Kirk07,    January 2018 4 star review of London Airport Private Arrival Transfer - recommended.
Although our plane was late landing in Heathrow, we had difficulty locating the driver for our transfer to our London hotel._br/_ The Customer Service rep for the local travel company City Tours was very helpful and courteous and stayed on the phone until we located our driver who was not where she was supposed to be according to Viator's own instructions. However, she was pleasant enough and knew how to get us to our hotel. Although we felt safe with her driving, she did have a tendency to flash her lights and honk her horn at other drivers - sometimes with no apparent other cars nearby. The vehicle was roomy enough and relatively clean but not a luxury vehicle. All in all, the trip was fine.
 

Review by:   BETTY C,    January 2018 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
The chauffeur was in the waiting hall to receive us on time. Very attentive and professional.
 

Review by:   Transport,    January 2018 2 star review of London Airport Private Arrival Transfer - ok, could have been better.
THE COMPANY LOST MY BOOKING DESPITE HAVING MADE IT MONTHS IN ADVANCE....ONLY DISCOVERED THIS BECAUSE I CALLED 2 HOURS PRIOR TO ARRIVAL TO RECONFIRM THAT THEY WOULD BE THERE AND READY TO TAKE ON LOTS OF LUGGAGE AS I HAVE ALSO DONE WHEN BOOKING. I COULD NOT FIND ANY CONTACT INFO FOR VIATOR ANYWHERE SO COULD NOT CALL THEM!_br/_ THEY PROMISED THE DRIVER WOULD BE THERE BY THE TIME MY FLIGHT LANDED...WHICH HE WASN'T. WAITED 30 MINUTES ONLY TO BE TOLD THAT ALL OF MY LUGGAGE MAY NOT FIT IN THE VEHICLE. _br/_ THE DRIVER - LUGGAGE WAS PUT INTO THE CAR NO PROBLEM- DRIVER WAS A LOVELY MAN-FRIENDLY RESPECTFUL AND HELPFUL.
 

Review by:   Jorge F,    January 2018 1 star review of London Airport Private Arrival Transfer - not recommended.
Our flight from JFK to Gatwick was delayed. Immediately after meeting the driver he mentioned that he had been waiting for too long. He wanted us to pay him extra (in cash) which we refused. Would not recomend to book through this service provider.
 

Review by:   Leanne H,    December 2017 1 star review of London Airport Private Arrival Transfer - not recommended.
There was no one to meet me at Heathrow, although my flight was on time. There were other drivers from City Transfers UK waiting at arrivals who told me that my driver had just gone back to the car and would be back immediately. Shown to be completely untrue. After waiting for 20 minutes in arrivals, I called City Transfers and was put on hold for 9 minutes. When they finally answered, they told me to wait at a coffeeshop in the arrivals area. It was another 15 minutes before the driver finally appeared, saying he was waiting at the other end. Which, of course, makes no sense since the other drivers were waiting in the right place. Once he arrived, the driver was congenial and helpful and got me to the hotel directly. I would never use this service again.
 

Review by:   Thomas M,    December 2017 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
Driver was very friendly and knowledgeable
 

Review by:   Val K,    December 2017 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
The driver was on time, he was pleasant, professional and knowledgable. It was a very nice ride from the airport to the hotel.
 

Review by:   Patricia M,    December 2017 5 star review of London Airport Private Arrival Transfer - ultimate experience - highly recommended.
We got the same driver back to the airport and again perfect, thank you.
 

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