Stay away. I booked public transport and then cancelled that for this specifically to have more time in London. Ironically, the driver arrived an hour late and I had way less time in London because of booking this. Hired drivers should always arrive early - they can check the flight schedule and that's a big part of their job.
Review by: Ray, June 2018
After waiting almost an hour and three phone calls the driver finally showed up. Then he said we had to wait for another group which never showed. He gave me patronizing answers to my questions about having to wait so long, such as i have to follow orders and dont kill the messenger etc.
Review by: dawn, May 2018
Did not show up so had to take a cab which was quite expensive.
Review by: Maya H, April 2018
Professional and easy! Great for families as well!
Review by: elsybaron, April 2018
I would give it a zero if that was an option! rude driver who ended up dropping us off at the wrong hotel. when we called the company, they admitted their mistake and sent him back to pick us up and drive us to our correct hotel. However, the driver decided to argue with us over whose fault it was- claiming it was my mistake! he then proceeded to go to another wrong hotel. it took 3 tries to get to our hotel! _br/_ The ride for 4 people cost 108 with a 10 discount. After this fiasco, I canceled the return ride. w ended up taking an Uber which cost us 50 pounds!
Review by: Andy M, April 2018
This was perfect. It was supposed to be a shared but we got luck both ways and had the car to ourselves early April. Our drivers both ways showed us some of the sites while we were driving through downtown and were very friendly. Also met us in the arrival terminal with a sign with out name on it. Just FYI when you see other people with name signs you are in the right place. You can't really miss it.
Review by: Holly Z, March 2018
The driver was waiting for us and easy to spot. He took us right to our hotel and was very efficient. We took a regular London taxi when we were departing and it was shockingly expensive. This shared arrival transfer is the definitely the way to go!
Review by: djdoll, March 2018
Without getting into the entire story, lets just say I won't use the shuttle service from the airport to the hotel again. I will use Uber. Trying to find a representative from the company is almost impossible in a sea of drivers looking for passengers. I was at the airport for 4 hours, I was suppose to be picked up in terminal 5, after 2 hours there, I was instructed to go to terminal 3. I stood exactly where I was told to stand and I never saw a driver. Stood there for 2 hours. Was basically told I could purchase a private shuttle to get to the hotel. By this point I was tired, hungry and frustrated so I took an Uber. For the record, this was my 3rd trip to London. Never had a problem the first 2 trips. Perhaps if you spend the money for a private shuttle, you will get to look for your name on a board instead of a company name. Next year I will only use the shuttle service going back to the airport.
Review by: djdoll, March 2018
We booked the shared shuttle service and had to wait about 1 1/2 hours because we were waiting on another passengers flight but over all it wasn't that bad. We still arrived at hotel with plenty of time to do what we needed to.
Review by: La'Shone M, March 2018
Timely pick up and drop off.
Review by: hc98008, March 2018
In the past, I hired a transportation service through Viator to go from LHR to my hotel, and I had a good experience Which is the reason I hired them again. This time the experience was horrendous. First they were not waiting for me. Second when I called them, they indicated that they could not provide the service as contracted. Their excuse was that the destination was outside their service area. Then, they said that if I pay them an additional 50 pounds, they could drive me to my hotel. At this point I had very few other options, 90 minutes behind, plus other services I checked in the airport, they were more expensive when you contract them on short notice. You can be sure I will never hire or recommend this service again. In summary, this was a very deplorable experience.
Review by: Nora C, March 2018
Couldn't find the driver and had to call him. A bit confusing where to wait and waited for a while before he turned up.
Review by: edgeways, March 2018
People need to read the small print on their voucher and have a phone on hand to ring if delayed in customs like we were, otherwise if your driver leaves you will be expected to pay again.
Review by: gwenfoxy, March 2018
Worst transfer experience ever...had to call twice and waited 2 hours after flying from San Diego to London...not happy
Review by: Jeff F, February 2018
Having several pieces of luggage, so I didnt want to ride the train into central London. We booked a share van transport, but we were the only clients, so we had a direct transfer to our hotel. This was a much easier way from the airport.
Review by: mason.lau250, February 2018
Would give a Negative 10 stars, if available. This Driver, was 40 mins late picking us up from Heathrow. We then had to wait another 20 minutes for 2 other passengers. Then, he drove pass our Hotel, so he could drop-off the latter two passengers, which was 30 minutes from our Hotel, he then drove so slowly, we finally go to our Hotel. We were so worried, being just two young females 20/21years old, now alone in the back of a car, in a city we did not know. We arrived at Heathrow at 2050hours on a BA flight from Paris. We had to call the driver several times to find out where he was, how long until he got to the Airport. It was after Midnight !!! 00:38 before we arrived at our Hotel. We will Never, ever, use this service again! His Rego no. LM09DFU last 2 letters...say it all.
Review by: Chelsea M, January 2018
Good service!
Review by: pallen544, January 2018
Good, dependable and friendly.
Review by: Sheryl W, January 2018
We were a bit apprehensive having booked this from the US. We were happily surprised to see a gentleman with a name board with my name on it as we exited Baggage. We thought we would be in a shared-van and were again surprised to learn that the gentleman had a nice, shiny, immaculately clean Mercedes Benz. He drove my husband and I directly to our London hotel. Great service! We highly recommend booking through Viator.
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