The driver was lovely, but 25 minutes late and arrived after everyone else had already left the exit area. He said his company overbooked his day and he was on his way from Heathrow and couldn't get to us. Should have just taken a taxi, but we thought it would be more convenient.
Review by: Robin Y, April 2018
Driver was not at agreed upon meeting spot upon arrival. First time this has ever happened to me using these kinds of services. I had to call the agency twice to connect with driver. Driver arrived 15 minutes later. He did not offer to help with luggage and was constantly on his phone with someone while walking to the parking lot. At the parking lot, he talked to me in a different language that was not English Don't know what language it was nor why he assumed I understood that language. Car was nothing impressive, looked like a family vehicle. For what I got, might as well have gotten a cab. Don't get this service or get a cab instead.
Review by: Matthew C, March 2018
Driver was waiting for us as we arrived, and we had a stress free arrival into London - highly recommend the service!
Review by: Diane C, February 2018
Always on time!
Review by: Julee M, January 2018
Convenient and easy transfer from St. Pancras to our hotel. Will definitely use this service again.
Review by: Judy R, December 2017
Makes life easier when there is someone to pick you up in a strange city
Review by: Wilmar C R, November 2017
Chauffeur on time. We called the agency upon arrival and coordinated the meeting point at the arrivals exit for Eurostar trains. Great service whether he spoke English or not. On time arrival. New van, clean. Courteous driver who took care of the luggage for us. Can not ask for better service.
Review by: John W, November 2017
Our Eastern European driver got us to our hotel quickly during the evening rush hour._br/_ Thank you!
Review by: Cristina C, November 2017
We were met by the driver Illy on time. He was courteous and friendly. What we didn't like was his driving skills. He was so fast on turns that we were thrown from one side of the seat to another if you don't hold on. He drove fast on streets as if we were on hurry going to our hotel. felt like he was on an F1 race :- I hope this will not happen to other tourists.
Review by: Cinde R, November 2017
The driver was waiting for us at the train station. He was very knowledgeable of the area and provided us information as he drove us to our hotel. He was friendly, professional and had a great sense of humor. We will definitely use Viator again.
Review by: skye s, October 2017
our driver was a few minutes late apart from that all as good
Review by: Peter F, October 2017
Arrived at St Pancras station and no sign of our driver. Waited approx 10 min before phoning the local rep. They eventually found our booking and advised that a driver would be there in three minutes. Twenty minutes later the driver fronted up. No apologies for delays etc. Eventually got us to our hotel. Not up to the usual standard of Viator transfers in fact this was the first dud one we have encountered!!
Review by: Alex Bowler, September 2017
Pleased we had booked the Private transfer and the driver was their as we arrived. They always cost more than the local taxi however they are their when you arrive and you don't then need to line up to catch a cab. Twice on this trip to Europe when we have used Private Transfers I have been confident they have taken directly to our destinations because its a fixed price if I had been in a taxi and even though they may have used the same roads I would have been concerned they were taking the long way around. Our driver used a number of what looked to me like back streets and almost going 'back on ourselves, I knew he was going the most efficient way and we were comfortable the whole time.
Review by: tfuiava, September 2017
The transfer was excellent! The driver was on time and very helpful. The vehicle provided was excellent and accommodated my big family of 7 well!
Review by: Afraa K, August 2017
great service
Review by: Lori B, August 2017
Professional and courteous driver.
Review by: SALIM A, July 2017
I arrived in the station with my family and I was very disappointed to see no one appeared from the transfer company to take us to our hotel. when I called the number provided they told me that they did receive the confirmation e-mail although all the payment was made in advance and I did reply to the confirmation e-mail and they asked me to wait for 40 min minimum, I refused and took a taxi instead . defiantly will not use this service again
Review by: Mary B, July 2017
Our guide was a few minutes late which had us wondering, but got us to the hotel in one piece. She was derogatory about London cabbies which wasn't necessary.
Review by: Alberto C, June 2017
I disaster! I ordered my trip and after half an hour wait, the local telephone I contacted told me that regardless their confirmation they did not have availability
RSS Feed