I booked this service for my daughter and her boyfriend. About a minute after the van, Supershuttle, dropped them off at the hotel, my daughters boyfriend realized that he left his sunglasses on the dashboard. They were the last passengers dropped off. He called the main phone number to see if he could get the number of the van driver so they could come back. The company said to fill out an on line lost item claim form which he did immediately. He received a response that nothing had been turned in. I would not use Supershuttle again.
Review by: Patrick F, June 2018
Make sure to confirm your reservation directly with the provider a few days before your trip as they did not have our reservation. Wait at the airport for shuttle was not too long.
Review by: kev3000, May 2018
I wouldn't recommend taking this service ! The supervisor from Super-shuttle was rude and threaten me when I commented on how unorganised their service was. We waited for nearly 2.5 hours before they gave us a yellow cab voucher and asked us to catch a cab to our hotel instead. Please do not waste time and money on this lousy shuttle service provider !
Review by: cat.wheeler, May 2018
Easy, comfortable, polite driver. Hassle free! Would use again!
Review by: Brendan R, April 2018
Great experience. Short waiting time. Very professional and problem free.
Review by: sylamar759, March 2018
Easy to find outside the airport pickup several people in a van 12 which we got to see other hotels choices and the area.
Review by: Doris M, January 2018
This was the second time we have used Super Shuttle and I will never book them again. The driver decided when he got to Anaheim that he would take us to some random hotel that we were not booked into and when we told him it was not our hotel got very huffy. Once we arrived at the correct hotel he decided that it was better to park hanging over the road and also unloaded our luggage on the road rather than not he foot path to the side, I will never use them again and would not recommend that anyone else does either, plenty of other reliable services available.
Review by: katyhil, December 2017
They were very good came in a timely manner would recommend!
Review by: MEL, November 2017
Driver was friendly but that all l would say !_br/_ Not the kind of welcome I am use to in LA
Review by: Ruth B, November 2017
Love useing supershuttle
Review by: Jacqueline A, November 2017
Could have better guidance as to LAX shuttle locations and check in process is slow and explanations a bit unclear
Review by: John H, November 2017
Good prompt pick up_br/_ Highly recommended
Review by: Stephen N, October 2017
Too long waiting at LAX
Review by: Milly, October 2017
This tour was amazing!
Review by: Jennifer B, October 2017
We arrived at LAX late at night, walked straight onto a shuttle to go to Anaheim. Went via a couple of other suburbs first which certainly extended the delivery of us to our hotel.
Review by: Kimberley R, October 2017
So convenient. Would highly recommend.
Review by: Vasilios R, September 2017
all good , plenty of pick up spots
Review by: shaungsmith, September 2017
A little confusing at the airport as to who was being picked up but all sorted very quickly.
Review by: Ken, September 2017
Girl at check in at the airport did not notify driver that we had a voucher, so there was a lot of muttering and delay caused by that. Driver was rude and seemed to think the tip we gave was too small. Probably one of those things as the trip back to the airport with the same company was okay and driver great.
Review by: kelly.pleasance, September 2017
Bit of a wait and driver wasn't the happiest but hey got us to where we wanted in crazy traffic so can't blame him.
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