The trip was easy. Easy to find the Shuttle Express coordinator on the curb outside of baggage claim. We waited about 15 or 20minutes for the van to Long Beach Cruise ship port, but the price was about half of a taxi or other transportation. The driver was safe and courteous and dropped us off right at the cruise ship check in. Very good value.
Review by: fc646, January 2018
Interesting trip through lots of neighborhoods, as we dropped off people at their homes along with those going to the cruise ship terminals._br/_ Allow lots of time...we were on the road a couple of hours. I would book it again...inexpensive for sure!
Review by: Ana F, January 2018
Since we already had a reservation, we expected for the van to be waiting for us. We had to wait for half and hour. In that case there's no point to book your ride in advance, you can just go the curb and ask for the service right there._br/_ The driver was using his cellphone while taking us to the port.
Review by: John P, January 2018
Princess Cruises gives you good value for the money. Mexico and Central America have beautiful ports with great sights, history and beaches. I especially like the nightly entertainment on board, very high quality performances.
Review by: Andrew C, January 2018
The dispatcher and driver were friendly. They made sure that we're right to our destination, comfortable and on time. It was the most reasonable price compared to the rest of the shuttle/door-to-door rides going to Port of Long Beach. Because of their good service, we just looked for this same company shuttle in going back to LAX right after our cruise and true enough, even without reservation, they're there.
Review by: Stephen F, December 2017
The transfer was a value, however, the shuttle pick up was a bit dis-organized, as we waited a long time at LAX for our shuttle to pick us up. The driver was good, but he did know the drop off points for the different ship piers at the port, so he had to as someone when we got to the port.
Review by: Birdrockroad, December 2017
Super driver took us to the arrival gates even though we were departing thus avoiding a major traffic jam. Made our flight comfortably.
Review by: rodney m, December 2017
Driver was very nice and very attentive to our needs. He was very safe and cordial. I would use this service again.
Review by: don1541, December 2017
Very good service,
Review by: PETER C, December 2017
First shuttle refused to take us claiming we had to see the man at the counter, which we already did and verified our reservation. Went to see him and found him gone on a break. In the meantime, shuttle took off. Second shuttle reserved showed up thirty minutes later. Told him we were going to the Ruby Princess ship. Dropped us off at the wrong terminal. Had to request a wheel chair to take my wife to the farther pier to board proper ship. Will not use or recommend shuttle service to anyone. Beware!!!
Review by: Steven H, November 2017
It was easy to find the dispatcher outside luggage pickup. The driver let us know that he didn't like Viator coupons as he made much less money. Other than that uncomfortable bit, it was a nice way to get to the cruise port.
Review by: David K, November 2017
The van delivered us from the airport to the Princess cruise pier exactly as promised.
Review by: MARGARET S, November 2017
Van and shuttle representative were easy to find from the arrival area. Would use this shuttle again! Comfortable ride. Thank you. Marg, B.C., Canada
Review by: kathleen m, October 2017
very skeptical about taking a van but these people changed my mind excellent service
Review by: Mark T, October 2017
The shuttle trip itself was fine, although long because the dropoff points for passengers were spread out. The low rating is due to rude passenger service at the airport pickup point. The Super Shuttle person at the pickup point was surly and wouldn't answer my simple question about when the next van would show up. When Super Shuttle vans continued to pass by, he wouldn't why. Eventually he reluctantly gave me the number of the van that I would take. I don't know why he wouldn't give me that information right away.
Review by: Kendra K, October 2017
had to wait along time for the pick up
Review by: Melanie D, October 2017
Nice clean van and organized for our trip to the port with other cruisers. Thank you.
Review by: Shirley J, October 2017
Easy to follow instructions. Didn't wait long. Good driver and took us straight to the guys to helped us with our luggage. Another good Viator booking - thank you
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