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Traveler Reviews

Review by:   Teresa J,    May 2018 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
excellent service
 

Review by:   Wai Kwan Paul Y,    February 2018 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
I made it to my hotel lobby at least 5 minutes ahead of schedule, and our driver was already waiting outside. Very good, safe driver.
 

Review by:   TamC,    September 2017 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
This is the only way to travel. The driver picks you up at your door and drops you at your airline within the airport, beats the shuttles hands down. Worth the extra money.
 

Review by:   Andrew N,    August 2017 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
reliable, will definitely use again
 

Review by:   Brigitte F,    October 2016 1 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - not recommended.
Will not use this service again! After a 14 hour flight and 2 hours clearing customs, our driver arrived late, was not well presented and had my name written on a crumpled piece of paper, the other drivers at the airport were in suits and holding tablets with names on them he grabbed our bags and took off at pace through the congested airport with us trying to keep up. Car was old and no bottles of water were provided. He took us a long way around using back streets. We did not feel safe at all! Once we arrived at the hotel I have him a 5 tip which I did not think he deserved but he then told me I actually owed him another 15 for new airport taxes, I tried to argue and said there was nothing on the voucher about that and he said no they are new.. I was tired so in the end gave him the extra money. When booking the return transfer I asked the company about the extra money and they knew nothing about any extra taxes.. which is what we had been told by everyone else we asked, so I requested not to have the same driver again as he had basically stolen from us! Unfortunately 5AM the next morning when our return transfer arrived it was the same man, we told him we had complained about him and we would not be getting in his car. He became extremely agitated and aggressive, waved a fist in my face and tried to put my bags in his car insisting we still go with him.. we did not and got in a taxi. Awful to start our Holiday, and waste of money.
 

Review by:   Anna S,    June 2016 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
This tour was amazing!
 

Review by:   Samsey,    June 2016 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Effective prompt service. _br/_ Fully recommended.
 

Review by:   Samsey,    June 2016 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Efficient service.
 

Review by:   Cheryl W,    June 2015 4 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - recommended.
A great experience
 

Review by:   Barbara M,    June 2015 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Hang the expense it was so much better than a shuttle. The driver was excellent there on time and took us on back roads to beat the freeway traffic also pointed out various landmarks money well spent
 

Review by:   Mark L,    June 2015 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Excellent service. Clean and luxurious car. Driver was on time, friendly and knowledgeable. Door to Door pickup and dropoff. Service from start to finish was exemplary. Nothing ever seems to be too much trouble. The service was impeccable and we wouldn't hesitate to utilise it again. More than happy to recommend this service to others.
 

Review by:   Mark L,    June 2015 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
5 Star Service.
 

Review by:   Lee B,    April 2015 1 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - not recommended.
Did not start well as we wanted to be picked up at 12 pm best they could do was 1:20 pm, which left us sitting in the hotel after check out 12 pm, when we arrived at the airport the driver started demanding more money, he told us that what we had paid for the voucher was only just to make the booking he was waiving around a bill for 68, as he seemed to be getting loud and more demanding my wife and I grabbed our bags and went into the terminal as quickly as we could. Seems strange to me as we used this same service different driver airport to hotel and did not have this problem.
 

Review by:   joana d a a,    March 2015 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Friendly driver, very clean car, arrived at the agreed schedule.
 

Review by:   Josephine R,    March 2015 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
We said goodbye to the U.S. in style! Thanks!
 

Review by:   trip,    December 2014 3 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - worth doing.
Not sure how you solve booking issues for transfers. It seemed that appart from the very first booking, no one was able to find our bookings, then when they finnally did after ten mins of searching and lots of frustrating repeat questions they miracolously knew the details. When the drivers arrived from execucar they were great. new where they were going. The three is because a driver turned up at the hotel about six hours early for a pickup and wasnt our booking so some confusion.Otherwise very professional service.
 

Review by:   pammyj_55,    September 2014 4 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - recommended.
Much better than a group transfer stopping at multiple places to pick up. Hotel wasn't happy driver didn't get out and load our luggage but I'm not sure if this is correct procedure or not.He did get a trolley at the airport and load our luggage for us.All up worth the money.
 

Review by:   Iain C,    July 2014 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Driver was slightly early, which was fine, he sorted out our luggage and even explained what we had to do when he drop us right at the door to our flight check-in. A very relaxing way to get to the airport.
 

Review by:   James H,    June 2014 5 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - ultimate experience - highly recommended.
Excellent service. Take the hassle out of hotel transfer. Luggage carried and loaded. Air conditioned comfortable and bottled water to hand. Both legs pickup at airport and hotel went smoothly. It's worth spending that little extra to reduce the stress of transfers.
 

Review by:   Bonnie M,    April 2014 3 star review of Private Departure Transfer: Los Angeles Hotels to LAX International Airport by Sedan - worth doing.
The ride into LA from LAX was fine...a bit death defying, but the driver stopped at a Burger King so we could use the rest rooms.....Confirming reservations for the trip back to LAX was NOT fine.....you had the WRONG time and it took forever for a confirmation to be sent to our concierge.....
 

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