It was difficult to contact Supershuttles on arrival at Port Everglades. I got the answer phone when I called and although I left a message it was not handled. I phoned again and this time was told someone would be there in 15 minutes, no mention of my earlier call, the car arrived half an hour later. Once we were in the car all was well including the driver who was polite and efficient in getting us to the airport. I think you should make it clear where we would be met. The pick up area is where passengers for the next cruise arrive and there is total confusion but your driver got out of the car and made an effort to find us. Apart from the delay it was a good service.
Review by: Fred M, August 2017
When we debarked the ship, we walked out of the terminal and the shuttle was right in front of us! We checked in, they loaded our luggage and us into the van. We needed to wait for another 4 people, but, the wait was less than 15 min. We were then on our way to the airport. Driver was very nice, courteous, and did extremely well handling the port traffic. I truly believe and trust Viator in making arrangements when traveling. This was the 3rd time in 3 different locations, multiple transfers, tours. We have nothing but praise for the service they provide. Will always use them, hands down! Web site is user friendly, cost competive, and in most cases that I have found less expensive than the cruise ship if your booking excursions and the tour guides are great, knowledgeable, and usually you get more than the ships excursion. Love that I can travel and have this service available to use. Thanks Viator!
Review by: Valerie C, April 2017
I had prebooked the transfer and phoned on my arrival at Miami to get a reconfirmation number as required. I wrote this on my booking receipt and assumed that I would just need to get on a super shuttle when I arrived after the cruise at the port. On getting off the ship we went to the shuttle pick up and waited for super shuttle. One arrived but when I showed him my paperwork he said I needed to phone and be assigned to a driver. As I am from the UK my mobile is from the UK and it would involve an international call to phone a local number near the port. I went to find a phone but was told there were none. Kindly one of the port officials boarding passengers on the next cruise said he would use his phone and call the office for me. He was holding for several minutes and didn't get through. My daughter then called me and said that the original super shuttle driver had agreed to take us! All this was a but stressful when trying to get to Miami airport for a long flight back to the UK, I think that more understanding should be shown to overseas travellers making it unnecessary for them to make calls for something that has already been reconfirmed. The driver was very pleasant and was efficient once we had joined his transfer.
Review by: john.jones14, February 2017
We had to wait for over an hour. It was ok
Review by: Susan K, February 2017
Long wait, a little more than 45 minutes, first phone call for pick up reservations about 15 min._br/_ Driver was very nice, shuttle clean and smooth ride to MIA from cruise port
Review by: Jonathan C, January 2017
Returned from a Disney cruise with our young daughter. Got our bags, made it through customs, called for our ride, and waited 40 minutes for pick up. We were told to expect the van in 10 minutes, called again after 20 minutes, and were told to van was in the port, and waited another 20 minutes. I think we were the last people from the cruise to leave the port. Once we were picked up, the ride was fine. The van was clean and the driver helped with the bags.
Review by: Kathy, December 2016
An advisory for other Miami travellers:_br/_ I like SuperShuttle but on this date they decided they couldn't find any third-party reservations, leaving me stranded by myself. They would not let me confirm my reservation the day before, but told me to call once I was off the ship. Totally ineffective.
Review by: Adrianne H, November 2016
I made all arrangements prior to the trip with times for pickups. Waited for over 30 minutes before calling from the Port of Miami to check on the van service. I was told there was not a reservation for me and that I should have called 24 hours prior to pick up to let them know I needed to be picked up. I was on a cruise and did not realized I needed to call them to reserve my pick up AGAIN. Yes, the paperwork says this, BUT WHAT'S THE PURPOSE OF DOING ALL THIS WHEN MAKING THE RESERVATION TO BEGIN WITH. We wasted 33 and ended up using UBER which was 18 cheaper anyway.
Review by: Gina T R, October 2016
This tour was amazing!
Review by: Paul, July 2016
Problems with transportation voucher
Review by: Natasha S, July 2016
We were on a 5 day cruise with no phone access. Upon departing from our cruise and looking for our prepaid ride to the Miami Airport we were completely stranded and forced to pay an additional 90 to take a cab from Port Everglades to the Miami International Airport. I will never again use this scam service.
Review by: johnny70131, June 2016
The driver have a bad attitude, rude. we ask him how long before we get to the airport cause then have to be there by 10am and we started to board at 10:35am and it already 9:50am and he say he have to pick up 3 people. I was assigned to vehicle 539 and guest 117. I WILL NOT SUGGEST UR COMPANY VIATOR / SUPERSHUTTLE TO ANYBODY THAT NEED A RIDE TO THE AIRPORT FROM THE PORT OF MIAMI.
Review by: Candace S, May 2016
Van was timely and transfer was problem free:
Review by: Allan C, May 2016
The driver was late picking us up from the Port.... Then after he arrived we waited 20 minutes for other people... and then finally pulling off, his radiator was leaking and we had to wait for another driver... Then the other driver complained and belittled the coworker who had broke down... As a service technician who works a big company, the downing of coworkers and the company was sad._br/_ Bad trip on that part.
Review by: crlykm, May 2016
Had very good drivers both directions.Very reliable and would highly recommend.
Review by: Robert T, April 2016
friendly driver, clean van, good trip
Review by: PAUL J, April 2016
Very reasonable form of transport.
Review by: ARNOLD S, March 2016
Transfer to airport on time. Godd service.
Review by: Bennyfromormsgill, March 2016
Very efficient only had to wait 10 mins, took me straight to hotel
Review by: James H, February 2016
I could not call the day before because I was at sea,but after landing a kind lady rang you for me and we were picked after 25 minutes. No problem with the drop off.
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