Do not use, AWFUL! I booked this as a surprise for my daughter as it was our first time in New York. The driver did not meet us in the arrivals hall at the time that was stated, when he failed to appear after a further 15 minutes I called the office who appeared to have no idea about our booking, despite me confirming the booking days before. After a further 45 minutes of stress and tears and still no driver, I decided that we would have to get into the city another way, so I paid 70 for an airport transfer. I then received a text 'plz call me', this was our driver who said he was nearly outside. Upon meeting our driver he was abusive, he said he had been waiting 2 hours for us which was not true as we had only been there just over an hour. He was not curtious towards us and we felt completely unwelcome. He then proceeded to shout and swear at other drivers as we made our way into the city. We were utterly disappointed with what was meant to be a pleasant and special experience of our first time in New York. Do not use if you want a pleasant stress free journey into the city, I advise that you get an airport transfer. Very disappointed with Viator, we also had another trip booked with the company which also went wrong due to their mistake! AVOID!
Review by: Wayne R, December 2017
This tour was amazing!
Review by: margaret.mander, October 2017
First class. We had a few potential flight problems but our driver was at the airport for our arrival and it was a real treat to drive into Manhattan. Would recommend 100.
Review by: michelle_naftzger, August 2017
So easy and stress free!
Review by: Jonathan J, April 2017
Not the best transfer ever - to be fair our flight was an hour late and the driver did hang about and find us when we arrived and the car was fine a big SUV truck type vehicle, BUT the driver did spent a large part of the journey either on the phone talking in Arabic or texting while he was driving not recommended in a tunnel with traffic coming the other way he said he had some family issues but to be honest that isn't an excuse._br/_ Wont be booking this again.... taxi is cheaper and not any less hassle.
Review by: Carol R, July 2016
Very disappointed. Spent a lot of money purchasing this Limo trip to make the start of my Daughter's Honeymoon very special. The driver made no effort to converse with them spending the entire transfer on his phone. We expected something more for the money paid ie, an introduction to New York and perhaps a glass of wine or champagne apart from a couple of small bottles of water provided. We know the description was just for a Limo transfer but considering the price it shouldn't have been a disappointment and it was certainly not worth the money and would not be recommending this service to any one else when visiting New York. It is the little touches that make this and experience not just a ride to a hotel.
Review by: Eileen H, March 2016
A great way to get into New York. Driver was courteous and professional.
Review by: Carmen A, November 2015
Again the transfer company kept me informed of drivers name who would be waiting for us at the airport and updated with any changes. Driver was waiting in arrivals and was pleasant. Would definitely book again.
Review by: Dina M, June 2015
Driver was waiting when we arrived and it was great that he was also a tour guide on the way to our hotel.
Review by: Mccrory80, June 2015
Was disappointed in limo that arrived, it was tired and out dated and the inside was aged; it defo was not worth money. The driver had gone to the wrong part of airport and I had to ring him; as this was a surprise for my partner it would have been nice to see our name on card for theatre purposes.
Review by: Rachel H, May 2015
Driver was professional and most importantly safe! He was there right on time and easy to locate. I've used other car services in the past - I'll stick with Viator from now on.
Review by: Lollyb84, October 2014
Excellent service, very professional, great prices.
Review by: Lizglindon, August 2014
After the long flight it was fantastic to arrive in the"city" in style. Well worth the money . Our family really appreciated the journey.
Review by: Noel W, August 2014
Disappointed that the driver was not waiting for us upon our arrival. Finally found him after waiting 15 minutes and a phone call to the company._br/_
Surprised to have a stretch limo when expecting a SUV. Arrived in style._br/_
would use this service again.
Review by: Rmc, August 2014
Driver met us at the door -- no issues or problems. He also offered great tips to see NYC.
Review by: Jonathan S, May 2014
No complaints.
Review by: Spiteri R, May 2014
No complaints.
Review by: jeannette d, March 2014
The transport was not waiting for us at the airport - we had to make three calls before they finally arrived 25 minutes late. The driver was miserable and the car was dirty. I reported this and received a refund of $22. However the refund is not the point - this was a birthday treat for my sister and was not a treat but a big disappointment.
Review by: Karen P, January 2014
Excellent service, our flight was very late and driver was waiting happy and smiling
Review by: Gail M, October 2013
The limo was the perfect start to our trip.Thought Joseph the driver was very friendly and deserves employee of the month award.