The buses in New York Grayline are not as good as the other company competitor_br/_ If you are stuck on the bottom of the bus they fill quickly you can't see very well because the windows are not clear but covered in some sort of material. I didn't like it all all. I would not choose Grayline again.
Review by: Misa A, October 2017
Very convenient tour to see the city.
Review by: Pat, September 2017
The web sites to show your voucher to any of the HOHO bus drivers to get on the bus, WRONG!! We walked to an area to get the bus to travel to battery park, we were told we had to get our voucher verified at one of the assigned locations. So off we go again to get verified and stood in line for 1/2 hour. There was only one person in the office. When it became our turn, I said to the girl it looks like your need help and also informed her that the site said we could show our voucher to any driver to get on. She said I don't know what your talking about. She proceeded getting our tickets and was showing an attitude. When she was finished she rudely handed me the tickets and said I'll let you go this time, but the next time I'll take you out side and WHOOP your ass. Well she won't be seeing me anytime soon, because I won't use the service again nor will I be going back to NYC. NYC has to be one of the dirtiest cities in the world. It did not look lake that when JuliannI was mayor. What an embarrassment to the US, especially when foreign guest come to see one of the most visited cities.
Review by: Alma G, September 2017
I was very very disappointed with my experience in booking this tour. When I purchased through Viator online, I was told that ALL I had to show to get on to the hop on bus tour was Either my printed voucher, or the app on my phone, and that I could board any bus along the route. I got all the way to New York and was at one of the stops waiting to see a bus to hop on and after about an hour waiting I called the phone number provided to me, and they told me I had to get to a location in downtown NY to exchange my voucher for tickets!!! I was sure they were mistaken and kept telling them that Viator had specifically told me all I needed was the printed voucher or my phone app!! After calling back and forth to Viator and this tour agency for about another hour of frustration. I was finally told that Viator was the one at fault for giving me that information. I was very inconvenienced and lost hours of my vacation time finally finding my way to the tour agency and having to exchange my voucher from Viator for tickets. I will NOT TRUST Viator in the future and will have to make sure they are giving me the correct information on how to get on tours.
Review by: LA, August 2017
The cruise was one of my favorite things. Would highly recommend all parts of this.
Review by: Phoebe M, August 2017
We decided to try the Hop-On-Hop-Off tour because it offered my family of 4 the opportunity to see many of the sights of NYC that we wouldn't otherwise be able to see during our short visit. We have used Hop-On-Hop-Off tours in other cities worldwide and found them to be very professional and informative, and also provide us with an easy way to navigate unknown locales. Our 1st day in NYC, we took the bus north from Times Sq. up through Harlem and back to TS. The driver was great and negotiated the traffic like it was nothing and the bus stayed on track with the narration on the head-sets. Overall, day 1 was enjoyable. Day 2 we took the bus south from TS to the Battery park area. What can I say, our second day's experience nearly made me swear off ever using Hop-On-Hop-Off tours ever again. The way the driver handled the bus and his skill actually lack of skill was terrible. His use of both the gas pedal and brake pedal nearly made everyone in my group sick - lurching forward, slamming on the breaks, jerking, and swerving were never-ending. I understand NYC traffic is an issue and sometimes sudden breaking or acceleration can't be avoided, but on this bus, with this driver, it was constant and not caused by the crazy NYC traffic! And to add to the sickening ride, the narration was completely off so we had no idea what we were seeing, which was very frustrating. There wasn't a guide on the bus that we could see and with the ride being so jerky, we dared not go from the back of the top deck down to talk with the driver for fear of getting seriously jolted around. Needless to say, we got off when we realized this tour wasn't getting any better. We took the subway for the rest of the day. We chose not to do the night tour because we didn't want to possibly have another sickening bus ride and sour our whole experience and we ran out of time for the harbor cruise. I'm torn on this recommendation - first day was fine, but the second day was awful. Overall, Ill give it a 2-star rating, reluctantly.
Review by: Stewart C, December 2016
Fantastic way to see NYC in a day and a half. That's all we had planned for on road trip from Niagara Falls to Cape Cod. So impressed, we want to come back and do it again.
Review by: Richard B, October 2016
We lost our tickets and was not able to get a replacement at the viator store. We bought a 48 hour tickets and only used 4 hours._br/_ Do not lose you tickets, there is no replacements.
Review by: joannnelson1, September 2016
Loved this tour. SO WORTH IT!! 90 of the guides were historical interesting and learned and_br/_ great.
Review by: Liz, September 2016
Very easy to exchange tickets and found it a good way to get around town. The buses come very frequently. Particularly enjoyed the night tour and the Brooklyn tour. One small moan was a guide on one of the buses who we could not understand but we just switched to the pre recorded commentary, it did not spoil the tour. Would do again.
Review by: Christa J, September 2016
We had the best Tour Guides they knew the City and were able to answer all our questions, even all the other Employees were great we had many questions about directions and were to go they all were helpful and polite. Great Team.
Review by: george.blueblood, June 2016
brilliant sights great guide and the night tour by the Brooklyn Bridge was wonderful just in time to catch sunset and time to take amazing photos. It give you the whole picture of what Manhattan is all about.
Review by: Catherine W, March 2016
Great tour so you can see most of New York City and beyond some, make sure you have a good hat and gloves for excellent photos from upside deck in the cooler months. Most guides are very entertaining and clear enough to hear. Fantastic value for money, would need at least 2 day tour as it very hard to get everything tour in, in one day._br/_ Thank you.
Review by: R M, October 2015
Sight seeing was fantastic, however the man who was a guide was not very good. Could not here him and when you finally managed to hear he just mumbled.
Review by: Roberta A, June 2015
This tour was amazing!
Review by: lilweb02, June 2015
This was a great option for anyone visiting NYC, but too much to do in one day. If there only one day, buy a smaller tour package from the actual company when you arrive in NYC. It's a 48 hour pass so if there for two days, it's worth it. Each line of the tour there were 4-5 lines takes 2-3 hours if you stay on to hear all the info. Pay VERY close attention to print voucher because we had lots of problems getting it printed when we arrived. Great way to see all of the city w/o the subway or walking everywhere. Would totally do this again when we visit NYC.
Review by: Susan G K, May 2015
The first bus had no one speaking. The second bus had a guy who talked more about his personal experiences in a loud, grating voice. The cruise was a nightmare with what seemed like 3 times as many people as it was meant to carry - standing room only upstairs and downstairs!!!! Of course, the views where great!!!
Review by: Rabih H, March 2015
very nice and comprehensive
Review by: Kristen D, January 2015
tour wouldn't let me book and pay for my family without being the lead traveler. I'm local and had no interest to go. It prompted to continue to book and request name change through viator-Simple right? Never got a response. worse, the bus is open top so lots of fun in 25 degrees. Waste of 350 dollars.
RSS Feed