I am a travel agent and booked 3 round-trip prepaid ground transfers and received confirmations. I was then contacted by the limo company advising I did not pay enough and that tolls and gratuities were not charged so I called Viator and spoke to a representative and advised him i thought this was all inclusive and he pointed out to me that in the confirmation sent it says clearly that the transportation company may charge toll and other fees. So I contacted the Limo company and gave him the credit card info and he charged the additional money. This was to Carmel Limo. Then yesterday I get a receipt crediting the money Carmel limo charged and it shows another limo company is handling my clients.. This is most embarrassing to me since I am responsible for selecting vendors on behalf of my account who is paying for their customers travel. To advise them one company is handling their ground transfers and then another company shows up. Who knows what's going on. Not to mention the risk I am causing my client with the credit cards. I will never use Viator again. This has been a horrible experience.
Review by: Clayton H, January 2018
Total booking muck up.
Review by: Stephen B, November 2017
Bang on time, professional and polite!_br/_ Great service
Review by: Florence S, November 2017
Our driver Reuben arrived 15 minutes early this was great for us. He was very polite and friendly. The ride was very smooth._br/_ I will always call Viator in the future for my arrival and departures.
Review by: Daryl K, November 2017
This is the best way to get to the airport, just one stop.
Review by: Paul M, October 2017
On time, polite and very respectful.
Review by: Denis A, October 2017
Driver was there 5 minutes before due time. Very quick and enjoyable trip.
Review by: MickiD, September 2017
Our driver was very efficient and friendly, vehicle was very clean and comfortable, I added a friend to my trip, called ahead and asked to change the itinerary, no problem, the driver dropped my friend off, then we proceeded to the airport.
Review by: bmbb, August 2017
Driver was at airport as soon as we informed him that we arrived. Excellent service!
Review by: Ramesh D, July 2017
They were good. Only reason I gave them 4 star is because their dispatcher called me at 6:00am on Friday while we were in San Francisco to confirm 2:00 PM pickup on Saturday waking everybody up.
Review by: Robert D, July 2017
The driver ws on time but was not much of a talker._br/_ Happy to use again.
Review by: Steven G, July 2017
The driver was 15 minutes late.
Review by: Sandra V, June 2017
This tour was amazing!
Review by: James P T, November 2016
This was a great service! Lincoln Town Car and a very nice driver. Will use again!
Review by: karen d, September 2016
The limo company was great. The driver was a few minutes late but called to keep us updated. Comfortable SUV that held 4 adults and luggage. I'd definitely use them again.
Review by: Frank M, September 2016
driver on time_br/_ clean car_br/_ provided bottle water_br/_ would use you again
Review by: Charlie, August 2016
It didn't happen............the pick up was not booked with the limo transport, which we found out after making numerous calls as listed on documents. The limo operators were not able to help. So we were stranded at the airport at 11 pm in the cold. NOT HAPPY. Will not use service again.
Review by: Deborah W M, August 2016
Only negative was I received a confirmation call the day before. The call came from a NY number and was received at 6 am San Francisco time. Obviously, caller did not think about time zone difference when calling to confirm.
Review by: Rod W, August 2016
Driver was very courteous. He was on time in picking us up - the car was clean and he was a safe driver. We were very happy with this service and believe it represents very good value for money.
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