It was a good experienced. Our tour guide Randy is very accommodating and entertaining. He got a lot of tips on places to go to eat, what is the best restaurant, etc. The Muir Woods experience is the best. Totally recommending this tour.
Review by: lizcabble, April 2018
Absolutely amazing tour.
Review by: Linda C, March 2018
The tours were great especially the Muir Woods. Taking both tours on the same day was a bit much and I would split it into two days.
Review by: Meghan M, March 2018
The tour itself was good you get to see a lot of the city and Muir Woods is amazing but I found the organization of the tour to be very poor compared to other tours I have taken throughout the USA and Europe. We were told we would be picked up from our hotel at 8 am - the bus was 20 mins late I understand that it happens sometimes but a call or text would have been nice as we waited outside in the cold for 30 mins and were beginning to think we were going to miss our tour and the bus was completely different colours from what we were told to look for green and white vs blue and grey. You're then dropped off at the main office the tour does not start right away after the hotel pick ups. It was absolute chaos at their main office in the morning where all of the tours depart from with people and buses everywhere and nobody tourists or the people working seemed to know where to go. There was no stop at Golden Gate Park as indicated in the description just a drive through it. Also important to note that it says it is an 8 hour tour but the tour started at 9 am and did not end until 7 pm we had expected to have more time to ourselves in the evening. You return to the main office and switch buses and guides between the city tour and Muir Woods tour which we were not expecting. Both of our guides were very good however our guide for Muir Woods had a strong accent and it was difficult to understand him, particularly as he was speaking through a microphone on a moving bus which was unfortunate as he was a very nice man and very knowledgeable. Overall I'm glad we did the tour as it allowed us to see a lot in one day but I would not book this tour again knowing what I know now.
Review by: Pbotto, February 2018
the day of the tour we discovered it was actually two separate tours so had a break in between. We crossed the Golden Gate Bridge each time and travelled some of the same city streets. Because of that, we spent more time on the bus than we had expected. Each of the guides were knowledgeable and shared interesting stories and information. The tour showed us the varied areas of the city . This was the perfect way to see Muir Woods - no worries about driving the winding roads or parking. We could have skipped the Sausalito stop. It was late in the day and very overcast and cool outside. there wasn't enough time to do more than walk the street.
Review by: Louise R, January 2018
The city tour was great, I have been on it many times before as we come here once a year. Traveling with friends I convinced them this was a must as it covers everything. As always the tour was great,e were gifted with a sunny morning and Antoine took us to several great spots to see the bridge. Loved the Muir Woods tour what a wonderful miracle one hour out of the city. Saulslatio pretty but would prefer to speed shorter time there. Joe our driver was very informative, kind enough to accommodate everyone, but seasoned enough to keep everyone on time making the trip especially nice.
Review by: catherine.aslinger, January 2018
This was a wonderful way to see the city of San Francisco. It was very informative yet informal and nicely customized for our small group covering a wide variety of locations and sights in the area. We enjoyed the number of photo/exploration stops and had just the right amount of time at each. Josh and Randy were stellar guides!
Review by: Lynette B, December 2017
The Woods were incredible, but the tour was late getting started so by the time we got to Sausalito most shops were closing for the day and there really wasn’t much to do for the 45 minutes we stopped there.
Review by: Cherrertx, December 2017
This tour was amazing!
Review by: Caroline U, November 2017
My tour in Muir woods and Sausalito was by Grayline. It was beautiful and I had the time to reflect on the Lord's wonderful creations like the sturdy trees in Muir woods. The tour was more beautiful because of our tour guide Thomas that was in October 22. Thomas was also our guide in our Monterey and Carmel by the Sea in October 20. He takes good care of his tourists and he treats them like a member of his family. He explains well and speaks clearly. Thomas is an asset in your travel industry.
Review by: Bernadette S, October 2017
Was an excellent tour, in particular the Muir Woods component of the tour. Would highly recommend.
Review by: Bruce H, October 2017
This tour is great if you only have a couple days in San Francisco. You get to see a lot and you were given lots of photo opportunities.
Review by: NORM, October 2017
This was a most enjoyable day. Our drivers were very informative and masterful behind the wheel. On our trip to and from Muir Woods, Don was especially informative as he grew up in that area and had all sorts of colorful stories of the area over the years.
Review by: Jacqueline J, October 2017
The tour was great. However I was not picked up from the hotel as promised. The customer service was lacking - no one answered the phone and when I arrived at the tour office the staff were not concerned that I was not picked up.
Review by: Dianne R, September 2017
Our driver was very knowledgable and friendly. He went above and beyond to give us great helpful tips. The weather was perfect and we had a great time.
Review by: Cleve M, September 2017
I really enjoyed this tour of the city and of Muir Woods and Sausalito, but what made it most memorable was the excellent service provided by my guide/driver Robert W., who conducted the Muir Woods part of the tour. I made the horrible mistake of leaving my Canon DSLR camera on the bench near the entrance of Muir Woods and didn't notice it until we were nearing the next stop. Robert took my information and found a way to make contact with park attendants and learned that my camera had been turned in by an un-named kind soul and I was able to retrieve it the next day. Robert was not only a great tour guide, but a very professional and thoughtful person, who gave me his personal phone so that we could stay in touch all the way through the process. Gray Lines should be proud to have such person working for them and providing customer care that goes well beyond what it typical. My hat is off to him.
Review by: Polina B, August 2017
The first part of the tour - the city tour was awful - huge bus full - 54 people for 56 seatsin a town with tiny streets - 2 stops to take pictures that were 7 or 8 minutes long. The second part of the tour - Muir Woods and Sausalito - different smaller bus an a wonderful driver was amazing. Gave extra time to take pictures and made a special stop to take everyone to their hotel. Also suggested and stopped at the cable car stop for us.
Review by: HAYWARD G, August 2017
This city tour was a fabulous way to view the city. Our tour guide was very informative of the sights. The bus was comfortable and accommodating. Muir Woods was breathtaking and Sausalito was an excellent place to spend the afternoon. We opted for staying longer and taking the ferry back to Pier 39. The trip was delightful and memorable._br/_ My only complaint was the bus station downtown. Even though the staff was friendly and helpful, the office was too small to filter the number of people waiting to board. It was confusing as to which bus to board. With an organization of this size and the volume it handles everyday, it would more beneficial to house this station in a larger area in order to board easier without the traffic of the city streets.
Review by: jfelker3, August 2017
We loved our comprehensive tour of San Francisco including Muir Woods and Sausalito. Our guides pointed out so many interesting sights and gave lots of interesting details. I have to say our afternoon guide for Muir Woods and Sausalito was the best!!! I believe his name was Robert. You could tell he genuinely loved his job. He sang motown and he was very enthusiastic and fun. He had a great sense of humour and even when our tour bus was overheating he stayed calm, cool and collected and continued stating all the facts about Muir Woods without batting an eyelash. True professionalism. When the bus stalled he said Mama said there'd be days like these and he said it calmly, got out of the bus and called the office to let them know about the troubles he was experiencing. He got right back on the bus and got us to Muir Woods safely, put some water in the rad and solved the issue. We felt the time at Muir Woods was ample and loved seeing the big trees and smelling the wonderful scent of redwoods. We even saw a deer in the park. Sausalito was very pretty and we enjoyed a stroll and an ice cream there. The golden gate bridge was definitely a hightlight of the tour as well. When we saw the bridge in the morning there was a fair bit of fog so it was so nice when our afternoon guide took us there again to see the bridge after the fog had lifted. Again the time spent there for photos was more than ample. I would highly recommend this tour! We felt like we saw more than most people would see in 2-3 days.
Review by: Swathi Rao, June 2017
The actual tour was excellent and for someone who has never been to SF it is a great way to visit most of the major sites. Muir Woods is breathtaking and Sausalito reminded me of Italy. However, I gave this a 2 star because our tour guide did not speak English well and it made understanding what was going on very hard. When you are visiting so many sites, it is extremely important to have someone who speaks fluent English.
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