My roundtrip transfers from the airport to the hotel was wonderful and went well. My flight was late coming in and I called to inform the transport company and they were so nice and told me not to worry because the driver would be there. And sure enough he was. Javier was awesome and also gave me a nice overview of the history while transporting me to my hotel. I would also like to point out that he met me at the airport on my return flight home and helped me get my boarding pass, find my gate and even went upstairs to show me where i should go to catch my flight. Javier was fantastic and made my day from my first day to the last day. I would also like to recognize Eduardo who drove me back to the airport and he was very attentive and answered any questions that I asked of him. He was awesome too. I would definitely use their service again if I ever return to Acapulco. It was worth every penny!
Review by: sueor08, July 2016
it was fine
Review by: Larissa H, June 2016
The driver was punctual and helpful
Review by: Anthony C, May 2016
The pick up on both ends were timely. I would have been much better if your company was able to pick up at the door of the Grand Mayan. I was advised when I booked and reminded when picked up at the airport. I was unhappy to learn that other operators were able to pick up at the resort.
Review by: ANNA P, April 2016
All was perfect and in time.
Review by: ANNA P, February 2016
All perfect and in time.
Review by: Gillian H, November 2015
very reliable and good punctuality
Review by: Ed D, September 2015
Excellent service by Royal Tours. Louis and Pepe were both on time and very helpful getting me to and from the airport to my hotel. Highly recommend this.
Review by: david e j, June 2015
The plane from Mexico City was almost an hour late, but your representative was still there to meet us. We were very relieved. Transport to the hotel was seamless.
Review by: Kevin L L, June 2015
This tour was amazing!
Review by: WESLEY T, June 2015
EXCELLENT
Review by: griff, June 2015
Excellent. We love Acapulco. The service by Aiator was perfect. Will use this service again when travelling.
Review by: Tamara Hendricks, February 2015
We had used Viator in Miami on several occasions to transfer our family from various hotels to the cruise port. When we saw they were also available in Acapulco - as we made our trip arrangements we decided to use them there as well. We were once again more than pleased with the drivers and their handling of our transportation to the hotel and back to the airport. We were met on time and assisted with our luggage and check in. The departure was very early in the morning (6 am) but there was no problem having the van there on time. All of those we talked to (Pedro) as well as the drivers spoke English well (since we spoke very limited Spanish!) and that made the travel experience easier. We definitely would recommend this service to anyone.
Review by: Ronald B, January 2015
The drive was on time and easily identifiable. He was courteous and informative too. I can recommend the service without hesitation.
Review by: Denise S, October 2014
Very good. Prompt, Polite, nice van.
Review by: thomas w, July 2014
On time and friendly service. I enjoyed the mini tour during the drive.
Review by: Yvonne B. H, June 2013
The driver who picked us up from the airport stated that they would pick us up from the Grand Mayan, and that when I provided Royal Tours with our room number that he would come up to the front lobby area of the resort to pick us up.
Review by: Maximilien A, February 2013
The shuttle service was always on time for the pick up at the airport and the hotel.
Review by: Bittoo, January 2012
Excellent service right on time.
Review by: Cheryl W, December 2011
One of the best decisions we made. Great service, and it solves the problem of the taxi/transportation maze in Mexico which can be undependable, argumentative and confusing.
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