Driver was on time and contacted me before and when he arrived. Easily back to the airport on time for my departure.
Review by: Marc W, November 2017
The guy didn’t know where he was. We all had to get our phones out to try to guide him to the airport. But thankfully made it in plenty of time. Glad we left early.
Review by: Sfox, April 2017
My fellow travel companion and I waited over an hour for a pick up. We called Super Shuttle 4 times during this time. It was frustrating since the company knew the time of our arrival at the airport. Other people were waiting, too, and one had an app that showed the Super Shuttle at a McDonalds for a significant period of time. We all wondered if there was only one Super Shuttle vehicle for all of Baltimore.
Review by: Holly E, January 2017
Fantast ride. Easy to call for pickup and very nice c/s rep. Driver was on time and fantastic. I would use this service again
Review by: Alva J, July 2016
This tour was amazing!
Review by: Alva J, July 2016
This tour was amazing!
Review by: Tricia C, December 2015
The driver was 35 minutes late and I was very close to missing my flight. However, he was very efficient and drove us quickly to the airport. I did arrive on time and I'm appreciative of that. I just wish he was on time initially.
Review by: Susan L, October 2015
It was great service.
Review by: Carol T, September 2015
While I didn't have to wait too long, there was a lot of confusion with the shuttle that arrived. didn't care for the lack of organization.
Review by: David D, September 2015
I was picked up 3 hours from the time of my departure and yet had to really rush through the airport to make my flight. I spent 2 hours in the van picked up at 8:10am and arrived at BWI at 10:10am. 40 minutes for security screening due to the heavy travel volume and then rush to Gate D19 at the far end of the D terminal. I have COPD and between the anxiety level worrying if I was going to make my flight and gasping for breath because I had to practically run to my gate to make my flight left a bad taste for your service. I was picked up 3 hours before my flights departure and arrive with less than an hour to get to the plane my pick up location was approx. 15 minutes from the airport and yet I spent 2 hours in the van. _br/_ I have used your services before and have always been happy, but this time was close to a nightmare. Two hours in a van when you are physically located 15 minutes away from your destination is not acceptable. Routing and scheduling need more thought. My van actually back tracked from fare 2 and 4 pick up. West Baltimore to East Baltimore County to west Baltimore and then the airport. And drivers should not solely rely on GPS as it's not always accurate nor does it take into consideration road work. We spent 20 minutes on I-95 stuck in traffic due to road work and heavy traffic volume when the driver could have gone through town Lombard to Frederick Ave and picked up the fare in half the time._br/_ Enough said, I will most likely use your service again because I don't like to condemn anyone for one bad experience but please look at scheduling and routing cause I believe it could be a lot better.
Review by: Maria A, August 2015
Like clockwork!
Review by: Gary A, August 2015
Driver was slightly late but very courteous and helpful. He got us to the airport quickly and helped us with bags-the price was very reasonable-Thank you
Review by: Ann Marie M, July 2015
Trip was wonderful. Driver was friendly and right on time. Notification on arrival was received via a text message and we were able to follow his progress en route to pick us up.
Review by: Arthur Edward S, July 2015
The Super Shuttle had no knowledge of the reservation. The accepted the printout I gave them. It seems that the coordination between Viator and Super Shuttle should be improved.
Review by: Debra P, June 2015
The ride itself was fine. It was what happened before the ride that I am upset about. I was scheduled to be picked up between 5:53 and 6:08 a.m. for my 8:30 departure. I received a phone call at 5:15 a.m. asking me to be ready and downstairs by 5:30 as they had another pick up at my hotel at that time and they could not get me at my scheduled time. Needless to say having 15 minutes to pack what was left in my room and get dressed, go downstairs, and check out of my hotel was an extremely stressful way to start my morning. I was able to make in the time only to sit in the van for another 10 minutes while they figure out where their other passenger was! We then arrived at the airport a full 2 hours prior to our flight. That was not not happy about either!
Review by: Derkina D, May 2015
Super Shuttle is a very reliable way of travel to destination, they give a reminder call the day before, 15minutes before arrival and again just as they stop in front of the hotel. I will recommend Supershuttle to anyone
Review by: Jill G, April 2015
I received a txt msg saying I would be picked up at 4:50. I received a phone call and my ticket said I would be picked up at 5:50. So I called -- and on the phone they told me 5:50. But at 4:50 I was sitting in the lobby of my hotel, when the Super Shuttle showed up and the driver came in and called my name! He said I was supposed to be on the 4:50. So I went, since I was ready anyway. But then, when I was at the airport, I got a text msg saying my driver would pick me at 5:50. Very confusing.
RSS Feed