I booked this tour about three months prior to visiting Belize through Viator. As specified on the voucher, it said the start time was 7am with pickup 30-60 minutes prior. 7am came and I hadn't heard anything from the tour. I tried calling their local number and no one answered. I called Viator directly and they couldn't find them either. After spending 30 minutes on the phone, I just knew I had a wasted trip to Belize as I didn't have any further information on the tour. After working with the hotel to possibly arrange me a private tour and going to the ATM did someone contact me