The Shutter did not wait till 11:25 as recommended in our booking confirmation and drove away before my bus arrived on 11:10. _br/_ I had to hire a Taxi which expensively to catch my flight in time to airport. And I have not known what will be charged by the Supper Shuttle for the no show service.
Review by: b17536w, January 2018
GREAT VEHICLE ON TIME NO PROBLEMS
Review by: nails, November 2017
Although the drivers are on time, when you call to confirm pick up we seemed to be never in their system and they have to add you in. I don't think we would use Super Shuttle again. As I mentioned in another review they pack in too many passengers into vans that aren't that roomy.
Review by: laughsalot0579, September 2017
Seems to be some confusion with the paperwork from viator versus what SuperShuttle is expecting. Definitely needs a bit of work. Overall easy to get to and from the airport.
Review by: Catherine S, November 2016
Shuttle was on time. Wonderful, polite driver!
Review by: stingerman56, October 2016
This is the first time I experienced using viator and it was fantastic. The individual was on time and very personable. We got to the airport on time. I look forward to use viator in the future!!
Review by: Cesar, October 2016
I reserved through the app, which didn't allow me to enter my flight time or time for pick up. Once I hand my voucher I contacted supper shuttle directly wait time with viator was 10 min. In less than 2 minutes I was speaking with a super shuttle rep, he made the reservation for a pick up over the phone using the voucher number, gave me a time for pick up based on our flight. The driver was on time, very helpful and friendly. Great service from supper shuttle and great deals from viator.
Review by: johnsjoanne38, September 2016
A perfect wat to get to downtown Denver hotels and very inexpensive.
Review by: Amy S, June 2016
My trip from my downtown Denver hotel to the airport was a complete and utter disaster. The scheduling system of this company is horrendous and ridiculously inefficient. I felt bad for the poor driver who was working very hard trying to accommodate everyone on what was an impossible task. Everyone on my shuttle seemed to be scheduled for pickup around 2:30, yet we were all from different hotels. The time it takes to drive to several hotels and find the right person for that specific shuttle very rapidly adds up such that no one can be picked up on time and a vast amount of time is wasted simply by trying to pick people up who are scheduled to be picked up next--I cannot understand how Supershuttle has not figured this out yet as it was immediately apparent. We drove around to pick people up at different hotels in downtown Denver who were right next to each other for an HOUR. Moreover, several people had simply given up on the shuttle and/or were correctly worried about being late for their flight and took other accommodations. Yet, our driver was not informed of this and we wasted even more time attempting to pick up people who were not even there. If I had known this would occur, I would DEFINITELY have taken a taxi or Uber to the airport. By this time, so much time had been wasted that calling getting out of the shuttle and calling for a taxi at that time would also have been risky. My flight left at 5:15 p.m. My Supershuttle pickup time was scheduled for 2:35 p.m. I arrived at the airport at 4:28 and BARELY had time to check my bag as there is a 45 minute minimum requirement. In addition, I had to RUN to my gate, was the last person on my flight, and they were in the process of closing the gate and giving my seat away. I am certain I am the only person on my shuttle who was able to make their flight because mine was the latest on the shuttle. This is absolutely unacceptable and I will NEVER use Supershuttle again. I am telling everyone I know not to.
Review by: Linda K, June 2016
Great Service, driver was polite and helpful and even gave us a bit of an orientation tour of the city as we were the last drop off of 5. Would use this company at this location and others again.
Review by: David B, June 2016
picked-up on time and safe timely transport to Airport.
Review by: Edmund Kip K, November 2015
Very professional drivers, cared about getting to your destination as quickly as possible. Will use again!
Review by: Richard J, November 2015
The limo was overloaded. I had to wait for next ride. Took way too long to get to the hotel. I had purchased round trip ticket to go back to the airport from the hotel but the service was so bad, I took a cab instead. Cost me 60 to take a cab and 19.99 on the return viator ticket that I did not use but I could not risk the limo taking as long as the hotel trip from the airport or I would be late for airline check in.
Review by: Eric N, October 2015
The ride was late. The ride we were supposed to take told us he couldn't take us because a previous passenger was late. Other than that, it was fine.i think in the future when I fly to Denver, I will not reserve a ride to the hotel. I will find a ride at the airport.. I think I would save money.
Review by: Gloria Lucia N, October 2015
Great service. My driver was awesome and price was more economical than a taxi!
Review by: Laurie C, October 2015
I was picked up at my hotel and brought straight to the airport. Pick-up was a little late but was brought to the airport with time to spare. Driver was pleasant and courteous.
Review by: ED Z, October 2015
Easy to book, comfortable, inexpensive and on-time. Can't ask for more.
Review by: Larry Y, October 2015
they only had 1 person to get slip to get shuttle should not take 45 minutes to get a slip. they guy that helped me said someone called in sick and the manager would not call in someone. Also the guy told me that Viator did NOT set up a return time and I had to call to set up. So i called when i got the hotel and sat on hold for 44 minutes with Viator and they nice person i spoke to told me that Viator did set it up. the guy at the airport was wrong. I even sent the shuttle an email and still not received a response from them which shows they do not care about customer service. NEVER USE THIS SHUTTLE AGAIN. THEY ARE WORTHLESS
Review by: DeAnn C, October 2015
Price was right driver was on time. Trip to the airport involved more pick-ups than I'd prefer but understand that's the deal with shuttles. I departed about an hour earlier than had I taken a taxi - to save money not time. But I'll use you again.
Review by: Timothy K, October 2015
They were on time. Make sure though that you go at their suggested time. I had a 6 A.M. flight and chose 4:00 A.M. pick up. I should have taken the 3:00 AM shuttle like they suggested, Almost missed my flight but that was entirely my fault. They had to pick somebody else after me, in the sticks. The driver rushed and got me there in time.
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