Had to email / phone to arrange pick up, which was not acceptable. The local company ignored all my emails. Phoned them day before trip and I was hung up on twice. Repeatedly emailed Viator and they eventually confirmed pick up time that night. Disgusted that I now came home to a 15 bill on my phone for having to arrange my own pick up - and those calls still didn't sort it out but total waste of money and time while I was supposed to be relaxing on holiday. Actual day trip was good but this experience made the whole thing very stressful and expensive.
Review by: JO V, February 2015
This tour was the worst from the poor transportation pick up to the drop off on the beach. The on deck music and entertainment was poor,loud and constant. The lunch got me sick flies and broken tables no where to sit except on dirty old and stained plastic beach chairs. The water was rough and merely.
Review by: ANNA R, January 2015
Very disorganized. Called the tour company to confirm, was told to be in the lobby at 9:20am, nobody showed up. If it wasn't for another rep who called them again and advised we are suppose to be picked up from the beach, we would've missed it. Save ur money Sanoa Is nothing special, bad lunch servd
Review by: hdmg8587, January 2015
I received very little information when I booked this trip which made it seem very unorganized. The catamaran cruise was my favorite part of the trip, the staff was awesome and made it fun and enjoyable. The time on Saona Island seemed too long. I didn't eat the lunch, by the time I went to get food everything was covered in flies. There were a lot of bugs leading to a lot of bug bites. The speed boat trip and swim in the blue lagoon were fun. If I were to do a trip like this again I would want to see an estimated time schedule of everything on the trip before booking. This trip was fun, just not sure if it was the right trip for me.
Review by: Lucy A M, September 2014
It was wonderful. We had a good time. The so called "natural pool" was amazing, we took pictures with starfish, my daughter and niece loved it.
Review by: Tiffany A. B, September 2014
The excursion was by far unorganized. It seemed as if they overbooked people to come on the Saona Island excursion. Several people had to wait in a middle island for a long time until the excursion began. The staff barely spoke in English to the non-spanish speakers, and only did so when asked.
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