While we had a fantastic guide, and ultimately had a nice day in the jungle, our experience with Viator left a lot to be desired. We booked the Best Sobarania National Park Day Trip for 180 per person. The website description is very vague and in hindsight, we should have gotten more information prior to booking. I'm honestly not sure why this tour costs 180 when their Soberania, Monkey Island and Indian Village is only 135. Except perhaps that this was a private hiking tour? We were not really prepared for 4 hours of jungle hiking, as the description doesn't mention this, nor did the confirmation suggest we dress for it. The website says the tour starts at 8am, and again, the confirmation mentioned nothing to the contrary, so we were very confused when the guide called us from our hotel lobby at 6:30. Sleepily, we asked him to come back at 8:00 which is when we thought the tour started. Little did we know, this meant we would arrive in the jungle as the heat was building and the animals were heading to siesta. So, the expectations and communication from Viator were extremely disappointing in this respect.
Review by: David Wu, April 2015
The tour guide is fine, but the tour is just totally underwhelming. Not at all worth the money. Do not recommend to anyone.
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