The van was smelly and dirty and the driver barely spoke english. He decided to drop me at arrivals at an airport I know nothing about because he said the line up for departures was too long. I had two big suitcases and a bag and had to find my way to departures and my airline. He drove really fast and I felt really uncomfortable on one of the curves that we were actually going to crash. Then at the end he actually stood there looking at me to give a tip. Would not use again.
Review by: Liz, January 2018
I give this shuttle service a resounding ZERO I would give them negative stars if that was possible. The service from our hotel to LAX was disastrous and the driver point blank refused to help and so did the company when I called. Dispatch was too chicken to speak to me at all and Reservation had no control over anything, according to them, so they did nothing also. Nabel was a very old man that kept telling me not to upset him because he had to drive so after about 10 times I told him that he should not be doing this job and that finally shut him up. Besides this transfer we also took a tour with them and we had to change buses 5 times it was ridiculous!! I highly recommend that no one use this service and maybe they will go out of business because they definitely do not know how to run a business.
Review by: Christine D, December 2017
Excellent
Review by: John H, November 2017
This is a great service. Have used before. Prompt and reliable
Review by: nails, November 2017
Although the drivers are on time, when you call to confirm pick up we seemed to be never in their system and they have to add you in. I don't think we would use Super Shuttle again. As I mentioned in another review they pack in too many passengers into vans that aren't that roomy
Review by: Ruth B, November 2017
As always a good shuttle service
Review by: Stephen N, October 2017
Very prompt pick up and easy process
Review by: spaak87, October 2017
Posting this one a bit late. Really good trip. It was a shared transfer - 7 in our group and 2 others. We had more than enough space for our luggage.
Review by: Kimberley R, October 2017
Very convenient. Driver was friendly and van was clean. Would recommend.
Review by: Ken, September 2017
A few problems confirming booking because for some reason it had not been passed to them. Bus arrived at about the time when we were told. No problems with the drive to the airport or the drop off at the airport. The terminal we had on the documentation from the airline was wrong but the driver knew it was wrong when we told him and got us to the correct terminal
Review by: Suellen B, September 2017
shuttle ride from LAX down to Anaheim...shuttle was clean, trip was smooth and the driver had a good playlist
Review by: Doris M, May 2017
Our departure from the Disneyland Resort on Tuesday May 16th was a much better experience than our arrival. Upon confirmation 24 hrs prior to pick up and advising that we would all have exactly what the luggage requirement was, we only had 7 of us in the van going back to LAX International. The driver was great and we arrived in good time without having to rush. Once again thank you and I would have no hesitation in using you again.
Review by: Holli S, April 2017
Showed up at our hotel, loaded us on and away to the airport. Pretty simple. I was a little stressed about the timeline for pick-up and arrival before our flight but all was good.
Review by: Shauna M, April 2017
Appreciated the text when we arrived to where to go. However when I got to the stand there was nobody there and we waited for almost an hour to get a van! This was not what I expected. I think an hour is a bit ridiculous to have to stand there and wait.
Review by: reederclan2, April 2017
Great service but CALL the number before hand. When we called they knew nothing about the booking - super helpful and made it happen but it had been booked through Viator but was a 3rd party contractor who had not received information.
Review by: MEL, March 2017
not the fastest service but was worth the wait
Review by: Michael S, January 2017
Cheapest way from LAX to Anaheim, Cash preferred.
Review by: SFEENEY1989, January 2017
The driver was a bit rude and almost refused the voucher as it didn't clearly state Super Shuttle on it but after showing the driver the original email he finally took voucher. Super Shuttle itself was a little dysfunctional as the predetermined pick up time wasn't enough almost missed flight thank god for quick security and a little boarding delay. Overall I would take them again but not wanting to repeat experience with the driver and poor guest service on their part. This voucher is a great way to save money and get back/ forth from the Disneyland area for cheap!
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