Our trip to Machu Picchu from Cusco was amazing, they are very organised and punctual, the guide was excellent , he was very well prepared . I strongly recommend this tour.
Review by: Marie R, July 2018
Reasonable pricing considering all that is included. The Vistadome train was amazing, our tour guide Hector was the absolute best, and overall was a very safe, reliable and wonderful way to see Machupicchu in a day.
Review by: Mei H H, July 2018
Machu Picchu is just beautiful, the tour guide was very knowledge and everything was well organized.
Review by: Yili Z, July 2018
This was a great trip, very well organized. The tour guider was very nice, friendly and knowledge. He gave us an excellent introduction about the history of Machu Picchu at the top of the mountain, and answered all our questions. It was just like I was in a field trip to Machu Picchu, listening to a professor's interesting lecture. I highly recommend the tour.
Review by: Becca, June 2018
Great tour guide, but a tad rushed.
Review by: marigross, June 2018
Extremely organized. Since I was traveling alone, I was concerned initially as I had not received an email with the time for pick up at the hotel, but as I arrived late on Friday night in Cusco, they had a note for me with the receptionist at hotel with the details for the next morning. In every stop there was someone waiting for our group. We had plenty of time to walk around monuments and the Aguas Calientes afterwards. I would strongly recommend this tour if your time is limited like mine was...
Review by: Kimberly R, June 2018
WARNING: Viajes Pacifico the local company used for this tour does not pick up from hotels/AirBNB outside the center Plazas de Armas you will have to meet at their office at your own expense!!!
Review by: air_twisted, June 2018
Started at it's best. Got the best seat on the Vistadome train book early. Everything went smooth but I suggest if you want to take pics don't go out yet and go back from the places you want to take photos. Perurail is so good from and until Ulantaytambo but sucks going to Poroy Cusco.. We are so delayed and the train has some issues.
Review by: CHEE HAW T, May 2018
My husband and I went on the tour on May 22. The Company didnt send me a separate email advising the pick up time until I made two phone calls. We were picked up from Sonesta Hotel Cusco at 4:25am. There were 10 of us in this tour. The trip was well organized. One of the staff will hand you an envelope containing all the tickets required for the day at the beginning of the trip Remember to bring Passports. It took 2 hours bus ride from Cusco to Ollantaytambo. The road journey was very bumpy. We took the Perurail Vistadome train which departed at 7:43am. There are large windows which gave the best view of the valley. Drink and light snack were served on board. The train ride took 1.5 hours to reach Aguas Calientes, followed by a 25 minutes bus to the entrance of Machu Picchu. _br/_ Our tour guide, Abbon was very good. He spoke very good English, and gave us information on this huge ancient city in a simple and easy to understand manner. He didnt rush us. He gave us enough time at each location to take the best photos. We spent 3 hours inside. I feel good tour guide deserved tips from everyone._br/_ Even we were split into two groups while on the way down to the town. He waited for us there at the bottom of the mountain to say goodbye to us, and reminded us the time to be at the train station. We were given about 3 hours to explore Aguas Calientes._br/_ Our returned trip departed at 4:43pm to Cusco Poroy station, which took 4 hours but there was a performance, fashion show on the return trip.
Review by: Ronald W, May 2018
This was a wonderful experience, one of the best
Review by: Laurence D, May 2018
First of all, Machu Picchu is wonderful, this is not a review of that.... but the organization by the local operator Viajes Pacificos left a lot to be desired, Our selected itinerary - clearly stated on the Viator website - was for train departure from Poroy, which is close to Cusco, But we actually left from Ollanaytambo, which is an unpleasant two hour bus journey, We were actually supposed to be informed of our hotel pickup the day before. This did not happen and we had to call twice to find out. On our return, we were inexplicably moved from the bus with our name on to another bus that was unaware of our hotel, so we were last to be delivered. Our friends who were on the original bus and at a hotel very close to ours were not moved._br/_ On the positive side, our guide Nicolas was very good, and of course it is hard to criticize the location. But I will likely not book through this agency again.
Review by: Christopher C, May 2018
The tour went very smoothly but I'm only giving this 3 stars because within the tour group all of our return train tickets were different and I feel like I got shafted on the return ticket being at 2pm that day. Giving just enough time for the guided tour and no free time. Other people in the same tour group had return tickets of 6pm or later. There was no choice in return times.
Review by: Guy D, April 2018
We did Sacred Valley before MP- also a great trip. Again, we had Robinson as our tour guide. Very knowledgeable and helpful kept the pace just right. Machu Picchu should be on everyone's bucket list. This is one very great tour company. My best compliment- I will use Viator again. Even the weather was perfect
Review by: davidroodbeen, April 2018
Extremely well organized and a nice small group! like many of the reviews stated, it was an early day but worth every moment. the last bus ride is a bit harrowing, but another option is to walk back down the trail to the train. This took us about an hour winding down the side of the mountain in mostly shady spots! it was a nice alternative to the bus and there was still plenty of time to have lunch in town before catching the train
Review by: Mia L, April 2018
Considering the amount paid, it was poorly organised after drop off at hotel to get the bus. Unengaged guide answering questions but not providing much info. Booking through Viator is obviously not a qualifier.
Review by: billash01, April 2018
Excellent day. Great organisation ....and tour guide.
Review by: burgess15, April 2018
Great trip!. Our guide was very knowledgeable and very considerate of the older members of the group.
Review by: Bral S, April 2018
Travelling to Machu Picchu was as amazing as they say it is. The day started with a 4:05a.m. pick-up at the hotel, ouch! We rode for a bit picking up passengers and finally got to the train. We were 5 guys averaging 5'10 - 6'6 so needless to say things were a little tight. The executive train was clean on the inside and staff was friendly, but I think if I had the opportunity I would have paid a little more for the vistadome or upgraded options. The view was no different than you would get from an Amtrak train, the windows weren't washed on the outside and the skylights weren't really functional for viewing. I happened to sit by the window and facing travel so I still got a lot of great views but some of my friends didn't see a whole lot. The views in and of themselves were stunning of the riverway as the valley sides rose up and got steeper and steeper. There was a little bit of a cattle call when we got off the train but we were able to get on a bus for one of the more harrowing rides you will take to get to the site. Not much room there either by the way, I have concluded that Peru in general needs to be upsized LOL. Anyway once there after another cattle call we were bless with an amazing view on a cloudless and actually hot day. You may want to strategize for the trip by dressing in layers... The views and the site were stunning and there is quite a bit of effort just to get around the site. We were touring with a family group where the elders had to skip a significant portion of the tour. There are a lot of up and downs and needless to say not a lot of guardrails and handrails to assist. The guide was ok but not the most amiable and potentially knowledgeable. At times I kind of felt like we were being processed. After the main tour we got to head back to the town/ village before where we were able to enjoy a great meal before heading back to the train. The train staff were as polite on the way back as the way there and drive to our hotel was uneventful. I would point out that heading back was a much better opportunity to take pictures from the bus but again the windows on the outside could have been cleaner to allow for better shots. I had an amazing time and with the caveats I mentioned would definitely buy this trip again!
Review by: Gary W, April 2018
This trip could not have been better. The guide was excellent. All travel connections were smooth. Absolutely no complaints. Even the weather was perfect.
Review by: jennifer m, March 2018
There are many places on earth that just dont quite live up to their billing. Machu Picchu absolutely does! We visited on a beautiful warm day in March. The travel time is quite long but the time spent on this mountain is fabulous! We had a wonderful guide named John whose knowledge and love for this place was palpable. I found the ticketing somewhat confusing. You have several different tickets to cover the four bus rides, the two train rides and Machu Picchu itself. But it was still a fabulous tour. Highly recommended!
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