When booking on this site no reservation is actually made. That needed to be done in a second step which I was told by the actually transportation firm, is not shared with customers. I followed all steps and still missed two shuttles and spent 15 minutes on the phone with actual transport company to get it straightened out. Very frustrating!
Review by: Kim W, January 2018
Some difficulty finding the desk and pick up point and quite a lengthy wait. Vehicle was a bit difficult to get in and out of and quite dirty. However, once on the road, a good trip to our hotel.
Review by: b17536w, January 2018
GREAT VEHICLE ON TIME NO PROBLEMS
Review by: nails, November 2017
Although the drivers are on time, when you call to confirm pick up we seemed to be never in their system and they have to add you in. I don't think we would use Super Shuttle again. As I mentioned in another review they pack in too many passengers into vans that aren't that roomy
Review by: laughsalot0579, September 2017
Overall easy ride to and from the airport just needs to work on what paperwork the company needs versus the paperwork that I received via this website.
Review by: ROYCE G, August 2017
Good driver. Arrived at rush hour on Thursday, and still made our hotel in 45min. Easy to find the bus. Everyone was courteous.
Review by: Nancy D, July 2017
This is an excellent way to get from the airport at a reasonable price. I did have a little trouble finding the check-in desk, but everything else was smooth. Our driver was very courteous and helpful.
Review by: Catherine S, November 2016
It would have helped to be clearly advised to look for the Super Shuttle service desk. I was under the impression that all I needed to do was to make a phone call after I had made the reservation. . .lots of extra walking at the airport and walking is difficult for me.
Review by: Cesar, October 2016
The lady at the super shuttle counter was friendly and very helpful. Our driver was very informative on what was going on in the city for upcoming events and when asked made suggestions for places to check out. We were the second to last people to get on the van so the wait for was very short. Overall it was a great experience.
Review by: C K, September 2016
E ticket voucher was not accepted by the 5th driver. We were told to go to your office inside the airport to have the e ticket voucher validated. Driver one told us that his van was for a special group booking.Driver 2, 3 and 4 were also shown our e ticket and said to wait for the van was on its way.
Review by: Hugh M, September 2016
Good transfer thanks
Review by: Mary S, September 2016
The driver was on time and friendly.
Review by: Sharon G, August 2016
I had to wait an hour for the shuttle. Besides the long wait, it was fine.
Review by: Sharon G, August 2016
I had to wait an hour for the shuttle. Besides the long wait, it was fine.
Review by: Mikey, August 2016
Great tour with an excellent guide. Lunch at the Lodge was excellent.
Review by: Holly H, August 2016
The driver who was supposed to arrive at 3 :10 arrived late and could not take us because the previous travelers he picked up had so much luggage there was no room for my daughter and I. We had to wait in 90 degree heat for the next shuttle making our total wait time almost an hour. This was not a pleasant way to start a vacation.
Review by: Ben, July 2016
I never find it_br/_ And no body knows your trade mark Viator
Review by: Cynthia S, July 2016
the driver of the shuttle did not seem to recognize the voucher we had.we were going to be given the run around.told to go to another area for pick up.driver was on the phone for a while before we were accommodated.otherwise, smooth trip from airport to our hotel.
Review by: sharon b, June 2016
was charged for trip twice never came, on my charge card
Review by: Caroline D, June 2016
Very poir. No one at office-spent nearly 2 hrs on phone to ger shuttle._br/_ Stressful and poor-would question whether to use Viator again.
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