Terrible experience! this is the second time i have written this, i guess they think i will alter my review. Picked up at airport and spent an hour in the bus waiting for other guests. Driver was taking people in and out of the bus as he was unsure who should have been in the bus. He left us all in the bus for twenty minutes whilst he went to find some people, during which time we was approached by an airport worker and told the bus shouldnt be parked where it was! We did not use my return travel voucher so we lost our moneyas could not contact the company. You are put through to an automated service which placed us in a cue for 30 mins. I wasnt spending my holiday on the phone in a cueue. The hotel staff where we were staying kindly tried several times whilst we went on our day out, but were placed in a cueue also. There is no way of speaking to someone in person! We decided to travel by ouba instead as we found them cheaper and very reliable. I would never use Viator again for transport, and suggest nobody else does unless you want a stressful experience and would like to ruin your holiday!!!!
Review by: Brenda L, March 2018
Everything went very smoothly.
Review by: Bruce F, February 2018
Shuttle was not there on arrival and counter people had little information or updates on wainting time.
Review by: Rachel B, January 2018
This was in a convenient location, and great to have the payment already made when you are dealing with a different currency.
Review by: Gary O, January 2018
When we arrived at airport expecting a shuttle to be waiting for us, were were told to go to desk, where they had no record of our booking. We showed them out paid voucher and they booked a shuttle for us then. Why was there no record??? Not good Viator.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Silky W, October 2017
Great service. I am a recurring user of this service.
Review by: Denise M, August 2017
The lady at the desk was so unbelievably rude and said we can't use the phone to call nor does she call for the shuttle! The driver arrived about 15 minutes and was so slow. He didn't even offer to put luggage in the car, my husband had to. He said how they weren't busy and other people were using alternative transport? Really? NO surprise there. This cost us 75USD and we used Uber on the return for 35USD and it was amazing and we tipped the driver. Will never use Viator.com ever for transport transfers but for tours they are excellent.
Review by: ST Oz, August 2017
Despite having an arrival time, had to wait almost an hour at the shuttle desk for the shuttle, and then was the last to be dropped off. They even tried to tell me that it would be a two hour wait...which I would have taken a taxi instead if I had not prepaid for this. Very unpredictable I guess.
Review by: TRACY J, July 2017
Shuttle was great once we were on but there was a little bit of a wait and a few loops of the airport before we were able to get on our way but the driver was very polite and helpful and the vehicle was clean and cool.
Review by: Monique F, October 2016
Once you check in at the Sup er Shuttle desk, they is a small wait time. Overall, no complaints.
Review by: Stephen R, September 2016
I wouldn't have given this driver a one star but at least he got me to my location in one piece. I do not agree with a driver that is constantly plugging away at the GPS while driving and constantly looking down at the GPS - that is the same equivalent as texting and just as dangerous. If necessary, he should have plugged in all dresses before leaving and put it on audio mode because this driver almost took 2 wrong turns and quickly drove across lanes to get in the right lane on the free way so he wouldn't miss his turn.......... very dangerous........ on top of this, I gave my time or arrival and still had to wait 1/2 hour to be picked up - my plane got in around 7:30pm and I didn't get to hotel until 9:30pm......... bad business....... I don't like the way Houston SuperShuttle works at all.
Review by: Liz H, August 2016
Very good thanks
Review by: Gail D, July 2016
Prebooked this before I left home was gtrst to just know i had transport to the jotel on arrival after a 14hr flight. Great driver very friendly.
Review by: HECTOR E, April 2016
out the airport and the van is right there waiting for you..great job
Review by: Terence F, March 2016
At the shuttle counter the lady was a little bit aggressive. She told us this is not a _br/_ voucher what we had. Still had to wait as long as everybody else, who didn't_br/_ book in advance. Price the same, so not much advantage to book in advance.
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