As usual a great service. Will book again next time.
Review by: Rosemary L, April 2018
Trip was rushed and we didn't realise that the quoted length of tour included picking up others from various hotels and dropping them off again at the end. This was very misleading. Once you take off another hour when we were dropped off at Fremont Street that didn't leave long to view the strip. Also, the only commentary the driver gave was to regail us with a story of when he was involved in a shoot out at a crossroads in Vegas - very re-assuring. As the coach had been filled to capacity this meant my husband had to be literally squashed in the middle of the back row and had no opportunity of taking photographs and I had to sit next to a stranger who had the window seat so again, I had no chance of taking photos. We only went down the strip once in one direction so I didn't even have the opportunity of possibly taking photos on the return journey. The driver drove like a maniac on the way back to the various hotels and used all the back service roads to avoid traffic but again, this meant lost photo opportunities. Very disappointing for the money paid.
Review by: Violeta V, February 2018
I purchased same voucher coming to LA from the airport and worked perfectly. Two days after for this transfer, the company charged me additional 24 dollars on the top of the money I paid for the voucher for the transfer. When I was booking my first voucher I called Viator and was confirmed that was the right voicher for the hotel I was staying. Not sure what happens between Viator and Super shuttle, but make sure you confirm with both and record when you speak with them, because this was a total hassel. Viator did return my money I paid for the voucher thou after I complained.
Review by: Kyle P, February 2018
Great service!
Review by: Jean-Guy D, January 2018
Driver was late
Review by: Sean G, December 2017
Reliable transport would use again
Review by: Colin W, November 2017
Departure on time with fast and pleasant transfer.
Review by: divine1, November 2017
The shuttle was 45 minutes late picking me up from my hotel. Luckily I had thought way ahead just in case, so this ultimately did not affect me. Our driver made up for lateness which I know was beyond his personal control by being very switched on and efficient. Also very politically aware - especially about Australian politics - wow - which was an added bonus.
Review by: Samantha W, November 2017
Quick and easy option from the airport.
Review by: Raymond D, November 2017
There was a short wait at the airport before I was picked up, but the driver was courteous and professional.
Review by: Brendan R, November 2017
Driver drove like a maniac at times, but otherwise ok.
Review by: sonya, October 2017
Pickup was schedule between 515A-530A. I used the SuperShuttle tracker on my phone and could see where driver was in relation to the hotel which gave me assurance that although late, he was on his way. I did not like that when we arrived at LAX, he said the departure drop offs were too busy so he dropped off on the ground floor/arrival area and pointed out the escalator to take to the departure lobby.
Review by: allanfam4, October 2017
On time, stress free transfer and collected on time we nominated
Review by: ewok66, September 2017
Transfer was good, however trying to contact the company to this trip was very difficult to do and when we finally got through the lady on the phone had no idea where our hotel was which did raise some concerns. Despite this everything went well.
Review by: Julie J, September 2017
This was a comfortable ride to my hotel. Very safe driver mostly everyone's driving make me nervous. On time and courteous.
Review by: Kathy S, August 2017
all good- we ran into traffic but had taken that into account. Our driver did his utmost to make the journey easy and pleasant.
Review by: Wynyards1, July 2017
We were booked on 9am shuttle. Driver called to say was 10 15 minutes late. Called the super shuttle office twice at around 9.25 and was hung up on twice while trying to find where our transfer was. The hotel we stayed at was more helpful in tracking. Was a very stressful end to our holiday. Both transfers with this company very disappointing as our arrival transfer we were carted all over L.A. instead of direct transfer to Hollywood hotels our driver said this was common practice with Supershuttle and missed our afternoon tour that was booked. Could not recommend
Review by: Anna N, July 2017
This tour was amazing!
Review by: Craig G, June 2017
on time, no problems
Review by: Clancy03, June 2017
Even though booking this trip with Viator, you still have to ring Supershuttle 24 hours in advance to confirm this trip and get the confirmation number, this should be advised clearly by Viator. The next problem is that the person I spoke with at Supershuttle had never heard of Viator, checked for my phone number, nane on their reservati on list but could not find it. Eventually agreed to organise collection at Hotel! My advice, book online with supershuttle direct.
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