Great driver, efficient service at the airport. When you come out of arrivals, turn right and there will be someone holding a sign for you on the opposite side of the zebra crossing. Friendly staff.
Review by: william w, November 2017
On time and very efficient,I would use this service again.
Review by: william w, November 2017
Everything went as planned, traffic brutal so plan a little extra time to catch your flight. Very thoughtful driver and fearless in traffic.
Review by: Judith W, November 2017
Did not show. In all fairness, we had another event with this vendor the next day. On that event, the guide was excellent, helpful and knowledgeable. Nonetheless, company could tighten its administration.
Review by: Bill604, November 2017
I arrived at 9 pm and I was greeted outside the terminal by a representative from the company with my name on a sign. She escorted me to the street where the car for me came after about a 5-minute wait. I was at my hotel in about 25 minutes. Everything went smoothly. Everyone was friendly and spoke English quite well. I was happy with the service.
Review by: Uland W, October 2017
Fast and friendly
Review by: tatiana.ferreira45, August 2017
Transfer was easy and the driver courteous. Not 5 stars because I had to wait about 20 min for him
Review by: Irene D, August 2017
Good, timely, reliable, safe pick up.
Review by: Irene D, July 2017
They had spelt our names wrongly on the placard, but they were there on time for pickup.
Review by: Rich, December 2016
Good reliable service, remember you have to leave the terminal and go to the road before you see the sign for your name unlike other airports where you are met in the terminal. This is local security not the tour operator.
Review by: Rich, December 2016
Good reliable service, remember you have to leave the terminal and go to the road before you see the sign for your name unlike other airports where you are met in the terminal. This is local security not the tour operator.
Review by: Rich, December 2016
Very punctual and polite, a bit forward in asking for tips but was worth it.
Review by: Lesley J, November 2016
The airport pick-up was very good. The agent was waiting at Arrivals and escorted me to the car and driver. Very friendly, correct and the quality of the drive was good.
Review by: Dereck T, October 2016
There waiting and easy breezy. Thx.
Review by: Maysa M, August 2016
We were picked up immediately from the airport. The driver was great. His driving was calm and we felt safe the entire ride. He answered all of our questions about Nairobi an was very friendly. Thank you!
Review by: Kine L, July 2016
A person with a poster with my name was at the street when I arrived from the baggage hall, and after a short wait I guess this must have been the busiest time of evening for them I was on my way to my hotel. The driver was courteous, the car was clean, and the ride comfortable.
Review by: Kine L, July 2016
I assumed a pickup time 3.5 hrs before my flight departure time, as this was mentioned on the Viator website as the recommended time when I submitted my request online. However, a Viator rep called me 4 hrs before the flight to ask when I wanted to get picked up. They did not have a driver until an hour later, so just make sure you make your preferred pickup time 100 clear in the online submission fields. My driver ended up taking lots of short cuts to avoid the heavy rush hour traffic, but traffic was bad everywhere and I arrived only 1 hr before my flight departure. Make sure you calculate more than enough time getting to the airport! That said, the driver was courteous, the car was clean, and the ride as comfortable as it could be driving through heavy traffic and slum areas.
Review by: Edward M, February 2016
We were met at the terminal as expected. The greeter helped us with our luggage and turned us over to the driver. The driver did not seem to have been told which hotel we were staying at. Despite some language difficulties we worked it out.
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