This tour offered more than we expected! I would highly recommend this to anyone! The service was wonderful. Everything was explained in detail as to what would happen next where we would be picked up, what time, how long the drive would take to the train station, etc. That was important for me as my memory is failing. Everyone was kind, knowledgeable and accommodating. Please give this tour your first consideration!
Review by: Charles B, March 2018
The scheduling of a three day tour was very difficult for Viator. They had to work through different agencies some of whom were amateurs. So the details of the trip were not good but the tours in each place were excellent. _br/_ On the positive side:the tour guides were all outstanding, the train ride was fun, and the Grand Canyon hotel outstanding. _br/_ On the negative side: the Arabella Hotel Sedona had no hot water in the morning for showers and told us to run the water for 10-15 and it may get hot. Our friends said their water was tepid but had no pressure coming out of the faucets. That is not good!!!! Next, we were left for two hours by ourselves waiting for a tour and when we went to find the offices we were supposed to go to, we found that our itinerary had no address for the office, the office name was wrong, and the phone number to call put us on hold and then later called our home landline but not our cell phone. We ultimately had to hire a taxi to find our tour bus. If it weren't for the excellence of the tour guides and the Grand Canyon hotel, we would give this a lower review.
Review by: Janine A, September 2017
This trip was fabulous. My mother is 80yrs old and we had a wonderful time. Our trip started in Phoenix neing shuttled to Sedona for the first night. Beautiful place. Next to the South Rim of the Grand Canyon for our second night. What a great experience. My mother is 80yrs old. It was great.
Review by: Laurence B, April 2017
Exceptional trip. Especially great was the tour and tour guide Shelton at the Grand Canyon. May have to do it again!
Review by: JLSallee56, March 2017
We really enjoyed this trip. Our guides were very informative. There was so much history that we may have missed out on without them...
Review by: William P, March 2017
Flawed trip with beautiful vistas
Review by: Barbara F, January 2017
This is a great tour to cover a lot of experiences in a short time. The guides were wonderful and every thing was organized very well, all went smoothly. My sister and I were traveling with our 80 yr. old mom, so it was important to us that we were not stressed out over details. It is a very long 3 days, just because there is so much to see and do, so we were all pretty worn out the day after our tour! Cannot say enough good things about this one! Tip: lots of layers for Canyon and bring binoculars!
Review by: Norman R, September 2016
the trip was great we had some problems with Ma and Pa travel group
Review by: Merle M, August 2016
A great trip. The guides were great. Wayne was a hoot. Christian talked non stop about the areas we were passing. Mario had a great sense of humour. Sedona was beautiful. Enough spare time to explore. Not rushed. Could not fault. Plenty spare time at the Grand Canyon.
Review by: Glenn M, August 2016
The rail experience included a single 2 hour train ride on a 3 day tour and the advertising NEVER mentions that the entire trip is by motor coach. The booking was for 3 individuals and we got put into a single room, though no mention of double occupancy or triple occupancy was ever communicated, and VERY MUCH was a problem since disabled older folks need their own space. Taking my 78 year old, wheel chair bound mother on vacation was simply the opposite of her expectations and we had to abandon the lodge at the Grand Canyon because no room was available except the one room the tour booked for the 3 of us traveling. A bait and switch of the worst type occurred and the whole thing was embarrassing and a waste of money. It wasn't that the tour guides were rude or difficult, nor that the one hotel was not polite and helpful, but no second room was made available without me personally paying for it and it was a sad disappointment. Please re-write the entire description to be clearer and make sure room occupancy expectations are clear. I even called ahead but when asked where we meet the train in Phoenix the start of the tour and the receptionist wasn't sure and that they would get me these details when they picked us up at the hotel. No train is a pretty easy thing to communicate but was strategically avoided, much to my ignorance since I had never been to Phoenix, or even Arizona before. It was so frustrating I couldn't even bring myself to write a review before now almost 3 months later.
Review by: Paul S, June 2016
Our driver, Mike, drove like a maniac-80 miles an hour in pouring rain and traffic plus he was almost 2 hours late in picking us up!
Review by: James L W, June 2016
We had an outstanding experience. Certainly will consult you in the future.
Review by: Gina H, February 2016
Beautiful trip, and the Hotels included were very good, I very much recommend this tour.
Review by: Nikhil P, November 2015
We like your tour
Review by: Larry H, September 2015
We couldn't have had a better time. Our tour guides were great ,esp. Wayne. Best way to go.
Review by: Birgit K, January 2015
Very well organized and helpful staff. Was a great experience. Loved the train and the entire trip. Having a knowledgeable tour leader was an added bonus. When driving back to Phoenix the shuttle was hit by a hawk and the driver did a adept job of maintaining her cool , and avoiding a potentially dangerous situation.
Review by: RICHARD M, October 2014
We enjoyed our trip very much, well organized and pleasant and knowledgeable reliable guides._br/_
Our recommendation would be to offer an upscale version of the trip re. train tickets and accommodation, the hotels were very basic!.
Review by: linda f, October 2014
Every aspct of our trip went smoothly. Someone from the office called every day to remind us of our arrangements. All the tour guides were very knowledgeable and made our experience fun and educational.
Review by: VIRGINIA G, August 2014
Nobody was making the same tour we did at the same time, so the organization tried to put us in the group we fit in for them everyday. This made we never knew exactly what was going on next, neither the guides were pretty sure about it._br/_
In addition, the last day in Grand Canyon, the hotel send our luggage by train, when we were going back to Phenix by bus. So we had to wait until about 12 at night to get our bags (we were flying the following day, so it was a motive to be worried)._br/_
We were making a long journey we planned by ourselves and we just wanted to stop thinking for 3 days, being with people who just did it for us, but finally we didn´t feel relaxed during the tour.
Review by: ADAM K, June 2014
We, first time visitors to this part of the US - had still a memorable experience since we took on the struggle to book extras by ourselves, but our list of CONS was getting longer and longer day by day.
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