Difficult communication so I asked for clarity on pick up time and location after which I was sent a new ticket. On the day of my transfer, the pick-up was late and so I looked through what I had sent the initial booking was for the correct date but the new ticket they had changed to the next day. When I tried calling the two numbers provided but I could not get through. Luckily, I made my flight on time but it was very stressful and I had to pay for the taxi on top of my transfer ticket. Was wholly disappointed as they had been helpful and welcoming on arrival.
Review by: dear_natasha, March 2018
They kept getting my flight details wrong and even though I sent them a screenshot of my flight they kept insisting that I was flying out at a later time.
Review by: Sheree H, March 2018
Pick up was easy and they even turned up earlier than I was told they would, so arrived at the airport in plenty of time for my flight. Staff were very curtious and considerate. I couldn't believe what great value this service was. The best I've had all holiday.
Review by: barbora.lomenova, March 2018
This is the best option to get to/from airport. It's the cheapest and fastest. We have had a little problem to find with the driver as I was not staying at hotel, but private apartment with problematic parking, but finally solved everything by phone call with the agency. I just wonder what might happen if the pick up wasn't during the working hours of the office as the driver did not have my phone number.
Review by: Patrick L, February 2018
very timely and polite driver
Review by: Janelle K, February 2018
Our transport via Gray Line picked us up at our hotel. We were greeted by a guide, I believe it was Marie Elise, and we were the only passengers on this trip to the airport. She as a wealth of information regarding Ecuador in general plus traveling in Ecuador. We were headed to the Galapagos Islands and she walked us right in to the window for the Islands which would have taken us a long time to figure out the routine. All of our transports via Viator have been perfect. We highly recommend the company!
Review by: David L, February 2018
After my brilliant arrival transfer, this was a disappointment. I had to chase them for confirmation of time and place of pickup. They told my hotel I would be picked up at the hotel then I got a message that I would be picked up at a hotel a couple of km away, which was then corrected after I questioned it. Also the pickup time of 0640 was ridiculously early for a flight at 1055, though fine for the other passenger - who had a flight at 0930._br/_ The transport was an under-powered ancient bus._br/_ Nevertheless, still a well-priced transfer.
Review by: Ruth K, February 2018
Excellent service, on-time and reliable. The best way to travel to and from the airport and much much cheaper than other private transfers. The good thing is you are either the only party or at most with another party in a transfer. The price also includes a guide to greet you at the airport or at your point of pick-up. The guide for arrival transfer can give you useful information about the city etc. so it is really helpful for first-time visitors to Quito. I have travelled to over 60 countries and this is no doubt the best in terms of value for money and quality of service.
Review by: Zaldy D, January 2018
This was big rip off. Paying 88 dollars for 2 persons from a Quito hotel to the airport is paying more than 3x the cost of a taxi, which is 25. And to think, this was for a shared ride. In most of our travels, I trusted Viator but in this one, Viator fails me. While I have the option not to book this, I did the reservation just the same because of the apprehension that I may not be able to get a good service especially for a very early morning airport trip.My request for Viator, if you want to keep your loyal customers, offer them some degree of protection from service providers who are overcharging. Thanks..
Review by: cgfernando55, January 2018
Reliable Olmedro took us back to airport hassle-free! He knew back routes to avoid traffic! Great deal!
Review by: Rebecca B, January 2018
We used this service Grey Line for both our arrival and departure transfers. The shuttle was on time and had an English-speaking facilitator who helped us navigate the airport. Highly recommend to other travelers.
Review by: Vic, December 2017
Driver/guide was fine and even took our bags right to the check-in counter._br/_ Company provided wrong pick-up time 1/2 hour before our flight departure time which we were able to correct easily w/ notice to the driver who picked us up on arrival.
Review by: Marion D, December 2017
Transport arrived on time and transferred us very efficiently. Much cheaper to book with the company in Quito than to prebook online.
Review by: Paul D, November 2017
On time pick-up and help with requirements to fly to the Galapagos Islands.
Review by: paislesc04, November 2017
The transfer company never sent me an email letting me know when I would be picked up in the evening. I asked the transfer in the morningI was just in town for the day on a long layover if he knew when I would be picked up, and he said I should be picked up by 8 just to be safe, and I was ok with that time. He eventually figured out I was scheduled to be picked up at 9:10. I had a 12:15 flight, and didn't think that gave me enough time, since I wasn't sure how long it would take to get back to the airport if we were picking up other people, and how long check in and security would take at the airport. I mentioned that I was concerned about the timing and asked to be picked up sooner, he said he would call his boss to check. He called twice on the ride into Quito, but nobody at the office ever answered, so I wasn't able to get picked up at a time that I thought was suitable. If the transfer company had bothered to email me to let me know my pickup time I may have had more time to work out a time that worked better, but I never received anything from them. I'm not sure how they can operate departure transfers without letting you know what time they'll pick you up. I ended up having to take a cab back to the airport to get there at a time that I was comfortable with.
Review by: Jay G, November 2017
My departure schedule changed. Very accepting and were very punctual for an early morning ride to the Airport.Thank you!
Review by: Carolyn F, October 2017
Very reliable, had been away on the islands for a few days and when returning to my hotel pick up information had been left for me at reception. Fantastic service would use again
Review by: Julia B, August 2017
Service was great on the day of. They even came in to help me navigate the extra things I needed because I was traveling to the Galapagos. My only complaint was the timeliness of the notification. I had an early morning pickup, but the evening before I had to ask the hotel to call the Gray Line emergency number to find out what time I was supposed to be picked up. I never got an email, nor did they call my hotel, as they had promised.
Review by: Britt B, August 2017
Excellent service, always on time at my hotel. Luggage is handled all the way to check-in. It gives you that extra time to relax in Salon Mitad Del Mundo before a long flight back home.
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