Good investment! You save time and you are efficient....
Review by: wv.savisky, January 2018
Excellent service / drivers professional and courteous/ nice cars/ highly recommended
Review by: Jose Luis G, December 2017
The driver didnt show up , Even when I confirm the service a day prior , We careful if you travel first in the morning , Thanks to the hotel we still make it on time for our international fly
Review by: Cheryl B, November 2017
excellent service
Review by: sewingpmt, November 2017
The driver who met me was very pleasant and his car was comfortable and very clean. The only complaint I had is that the information I had printed out about the meeting place was incorrect and I had to walk a long way to get to the correct place. I understand it was changed earlier this year but the information in the voucher wasn't up to date.
Review by: Elizabeth E, November 2017
Great transfer
Review by: Michael R, November 2017
This tour was amazing!
Review by: StevenS, November 2017
Great driver - even arranged for him to pick us up at the end of the trip and take us back to airport.
Review by: Carmen M, October 2017
All went well
Review by: Jo Ann A, October 2017
Pick up was a little confusing as notes on ticket said to look for a specific pick up point outside of terminal. Turned out we had to check in at a desk inside the airport instead.
Review by: Geraldine O, September 2017
WE had a private transfer from Toronto Pearson Airport to our downtown hotel, this was pre paid in advance when I booked it. We usually give the driver a tip as well, on this occasion when we arrived at our hotel the driver actually asked us for 10 tip, I was so taken aback that I gave it to him. I really wish that I hadn't handed over the 10 but he took me unawares, we travel quite a bit and always give a tip but it was the first time we were ever asked for one. I really hope that Viator will read this review and follow it up with the driver in question, he needs to be taught some manners.
Review by: ERIS H, September 2017
Honestly, don't bother. This is not the meet and greet chauffeur pickup you expect for the money. It's a nightmare of an arrangement. After booking, you have to register on the Carmel website. Then, you have to waste money ringing them to confirm before you arrive. Then, you waste more money ringing them after you get your bags, and they ask you which terminal you are in ... Hullo? I gave you the flight number! They tell you to wheel your heavy bags to a pickup point which turns out to be the wrong one. No one there - but plenty of taxis, with more sensible people leaping into them. This is what we should have done in the first place. Lesson learned. Rang again, told to take bags to a farther away point. Spat dummy and said no, not moving again. Driver then came and found us and pushed the bags to the car. Driver was fine, car comfortable, but we felt totally stupid. Oh, and they don't tell you until you've booked that there's a 15 airport surcharge on top of the fee. DON'T BOTHER. GET A TAXI.
Review by: Pam Savage, September 2017
The pick up was very confusing, the system at Toronto airport is different from others, and the pick up outside was chaotic. The 15.00 fee that was extra was very annoying, cant understand why this cant be included in the cost. We forgot and only had 20 on us and it was late at night, so we had nothing the next morning. He didn't even offer the change to us, which I would have told him to keep as a tip, but he did that anyhow. He wasn't the most personable driver, but he did the job and that is all that matters.
Review by: Cynthia C, September 2017
We found our connection easily and following notice from the dispatcher, our driver arrived promptly. He was very pleasant and professional. I recommend this as a easy means of transfer.
Review by: TheRaysort, August 2017
The instructions for pickup were misleading. When we arrived at the post indicated on the voucher, we were directed to another post 22 posts away. Be sure to read the Important Info. There is an additional 15 CAD fee for airport pick up.
Review by: kathleen j, August 2017
Very good, the driver arrived early, which was good, it got us to the airport in time.
Review by: Trevor C, August 2017
Beware... you will need to pay the driver for coming on to the airport to collect you.
Review by: Dean W, August 2017
Car was tight. Driver expressed his political views throughout the trip.
Review by: Keisha S, August 2017
No show
Review by: Christine S, June 2017
No one at Point B re voucher info, but help desk directed us in the right direction for our pick-up - only a 5 minute wait!
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