poor experience..no signs at Union Station to show where to catch the bus..no map given to show where the bus stopped in Wash .DC. the tour guide was very informative. we had to walk more than planned because we didn't know where to catch the bus...
Review by: Peter W, October 2017
buying on price was not a good choice for this tour. Where do i start_br/_ 1 Staff were useless, no one knew what was going on, _br/_ 2 their schedule was never kept to, buses didn't arrive on time_br/_ 3 their promise of buses running every 20 minutes in the morning and every 30 minutes in the afternoon was not correct_br/_ 4 the supposed attractions that you buy were actually free_br/_ 5 commentary was non existent, staff were rude and could not care less._br/_ If i could get my money back i would, but I doubt that will happen. I have been in the hospitality industry for 35 years, and this was my worst tour experience ever._br/_ This has tarnished my view and my stay in Washington, so much so I doubt I will will trust Viatour again. Everyone we spoke to on the tour was of the same opinion
Review by: Melanie S, August 2017
Accent of ticket sellers very hard to understand .. possibly Jamaican. Ticket I purchased for tour American history museum myths and misconceptions was not running that day for some reason and no options offered. Careful getting the three bus options as only some stops let you on the other circuit and you have to vomplete it in a certain time in order to get back. We wasted most of our ticket. The other bus company buses go both ways so probably a better option. No one to confirm things with or ask questions about tickets.
Review by: Jessica R, July 2017
This was TERRIBLE!!! Not worth the money at all. The tour left very late, took twice as long as advertised, there was a ton of walking when it was supposed to be NOT hop on hop off, our tour guide mispronounced everything and was hard to understand. The driver didn't seem to know where he was going.
Review by: Miguel B, May 2017
This tour was amazing!
Review by: Keith H, February 2017
Buses did not run often enough and you had to wait a lot.
Review by: Tonna B, October 2016
This particular hop on tour was not the best one for Washington D.C. They had very few buses running and we waited sometimes over an hour for another bus. A better bus would be Washington's Big Bus Tour. They had tons of buses and we would see 15 of them before we saw one of our buses. We gave up waiting at Arlington and used Uber. Also, we purchased the additional package for free entrance into 5 more attractions. We didn't even use them as everything we wanted to see were free of charge. It was a waste of our money for Madame Tussaud's or the Spy Museum.
Review by: donna M, September 2016
We done the night tour which was good, our guides were great. The day tours were terrible. Couldn't find any bus stops. The yellow line only ran every 2 hours and when we waited the bus was late. There clearly isn't enough buses. Not enough guides for information. We couldn't find where to get the purple line so missed that. Poor value for money compared to the big bus with buses every 15-20 minutes. Very disappointed. Spend a lot time hanging about waiting on the buses
Review by: Preeta R, August 2016
Very bad service. The bus wait at each destination wasy too long and staffs were very rude and unpolite. It's best to use bus tours like the big bus tour which has frequent services and know how to deal with their guests and customer.
Review by: Arie K, July 2016
The bus company we had was extremely poor..buses need maintenance plus_br/_ Poor intercom on top level and _br/_ We had trouble finding bus stops, _br/_ wished we had _br/_ The big bus company which seemed to be well signed _br/_ and Buses everywhere...
Review by: danielsron, July 2016
Do not buy on Viator because the employees of the tour company are not familiar with it. I spent at least 30 minutes trying to find an employee that recognized my print out. Then, they reluctantly accepted it. Do not use Viator.
Review by: Dilip T, July 2016
This tour was amazing!
Review by: Les, June 2016
In all honesty I cannot recommend this tour. I have taken previous Hop On/Hop Off tours offered by Viator and was extremely pleased, but this tour fell well short of the mark. I purchased the 48 hour, and on the first day we did not have a live guide but had recorded audio. The recordings were way out of date, referring to events or structures that you could possibly experience on a future tour, as they would not be complete until 2015!!! Also the speaker clearly had never visited the DC area, as he kept referring to the Potomac River as the POT-toe-mac, when in really the pronunciation id pot-TOE-mic. In addition to that, the recordings did not sync with the physical location of the bus, often referring to sights that were no longer visible and in one case announcing that this was the stop for a given attraction, longer after we had passed the stop. The tour was also spoiled by the traffic experienced in DC. We spent more time stopped in traffic than we did moving. When the recording wasn't mentioning something that was not visible, we were treated to the most horrendous Progressive Jazz interlude imaginable. That may be some folks idea of music, but I think they are in the minority, and it certainly wasn't mine.
Review by: Fernando M, June 2016
The bus was always delayed and most of the time i walked without taking the bus
Review by: Sean M, June 2016
I was very disappointed with this hop on hop off pass. The buses were supposed to come every 20 minutes and we were lucky if it was every 45 min. We even had a driver shut the door in my husbands face and drive off. This was a complete waste of money. We purchased cards for the Boston and New York area and were very happy with them.
Review by: Diana D, June 2016
Worst tour ever! I paid full price for 2 individuals and saw/heard nothing ... literally nothing. DO NOT WASTE YOUR ... terrible - terrible -terrible.
Review by: Ramone R, May 2016
The tour was not what I had hoped for and I would not do it again.
Review by: Helen M, April 2016
The Day Tour was very disappointing, there was no tour guide and the recorded commentary wasn't working either. The company were saved by the Night Tour, the tour guide was very knowledgeable and did her best to get us to as many places as possible.
Review by: Rochelle A, April 2016
We booked this tour and your company used City Sights DC. We had used Viator in NYC and this service was great so booked it when we were in DC, as well. It was chilly, not your fault of course, but when the bus finally got there, we had to sit upstairs in cold because the bus was filthy in the closed in downstairs and the windows were all grimy! Plus they had mechanical problems and had to pull over and wait for another bus to pick us up! It's condition was just as bad. We saw another Hop on and off bus service that looked so much more updated and new equipment called Big Bus. I suggest you change your Service Provider so that clients like me will book through your service. It was quite expensive for 3 of us at 229.47. We only used it that afternoon from 1:30-4pm as that is when they stop running.We then decided we would rather walk the rest of the time instead of getting back on the next day.
Review by: Helen M, April 2016
This trip was disappointing to say the least, the day tour had no guide and the commentary didn't work either. The saving grace for this company was the Night Tour, the tour guide was very knowledgeable and did her best to show us as much as she could. Without the night tour it would have been very poor value for money.
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