Not so much a tour as a series of buses. First there was no communication about the pick up point, which was apparently not our hotel like the booking receipt promised. The whale watching was OK, but after the whale watching we were left waiting for a bus at the office for over 30mins, then bused to a bus terminal, yet another wait, then bussed to the blue lagoon where we were left and told when to catch the bus back. ON the way back we had to change buses AGAIN. There was no guide, no information, no instructions, learned nothing about what we were seeing. The only information we got was misleading like about where to get food and pick up points Just terrible, we had a miserable day and very poor value for the price we paid. I would not book with Viator again.
Review by: joolscsmith, March 2017
The reason I'm giving this three stars is the blue lagoon. It's very touristy very unorganised re the changing rooms only one entrance and exit which gets very congested wish we'd gone to one which was less high profile. Take your own towel as it's very expensive to hire for a short space of time._br/_ The whale watching was worth it for the stunning scenery. We did see dolphins, unfortunately no whales but that's the way nature goes. Plus the day we went the sea was a mill pond. You do get provided with thermal all in one suits which helps
Review by: Hubert S, December 2016
Although we had informed the organizing company Gray or Grey that we were dependent when we could get off out cruise ship, there was no transfer bus waiting for us. Our cruise ship clearance was belated some minutes, so at 08.30 no pick up anymore at the cruise terminal. After some confusion, another guy of the Gray Company told us to get a taxi and that we should hurry to another port other side of Reijkjavik where our boat was. We managed to collect our prepaid tickets at the office in the harbour and could get on the boat in time. It had rained that morning, but after it had stopped, the crew did not clean our wet seats, they were at deck but just talking with each other. We saw no whales on this trip, although the crew was searching and racing over the water everywhere. After we returned at the pier the promised pick up to the bus terminal was not there. We had to phone several times expensive roaming calls to be ensured that a little bus would pick us up group of 9 in some minutes, but it took more than 30 minutes before it arrived stuck in traffic was the excuse while we had to wait in open air by cold and wet weather. The second ticket for the blue lagoon had to be picked up at the bus terminal office. Then we went with a larger bus to the blue lagoon. This was a great experience, but long waiting lines to get in. ATTENTION: if you have a towel with you, there is no need to buy the not included and very expensive towel/shampoo package, your own towel is all you need. Plastic bags for your wet stuff after your visit are available for free in the changing room. After the bath in the blue lagoon we decided to have a hot drink: 2 hot chocolate and 2 sandwiches: 35 ! Fridge magnet 10 . All in all a great experience, but prices were much too high. Also, you need in many places in Iceland a creditcard to enter the toilets, price about 1.5
Review by: Geoffrey A, September 2016
We actually saw some minky sp? whales, white nose dolphins and porpoises. I guess we got lucky. The trip was excellent. Edling did a very nice job on all aspects of the tour. Don't worry about dressing warmly because they provide full body suits that keep you dry and toasty, and you can always go into the boat if you are too cold.
Review by: Inken, September 2016
Rather disorganised and no helpful information from the tour company as to what they were doing or where to go. The Whale Watching is totally separate from the Blue Lagoon and you don't get told that in advance. You're supposed to just know that once the whale watching is over you then have to hike up to the tour operator's office and check in for the Blue Lagoon and get picked up. They also don't tell you that if they drop you at 2pm and you need to leave the Lagoon on the 3pm bus that is nowhere near enough time to be there because it takes so long to get ready before and after being in the water. Very disappointing.
Review by: Trina C, August 2016
Unfortunately, didn't see any whales but then nature is unpredictable. The tour company did offer everyone tickets valid for 2 years for another trip. Blue Lagoon was stunning and well worth a visit
Review by: Karen M, August 2016
An amazing trip
Review by: Alan C, July 2016
Too many people on boat. Couldn and #39;t get a good photo of whale because of crowding and being crushed! Blue lagoon good. Restaurant service left a lot to be desired. It was a birthday treat but nobody acknowledged this.
Review by: Christa J, July 2016
Whale watching was great....no humpback whales seen on our tour, but we did see a few minke whales and porpoises. Blue lagoon just had bad weather. It was quite miserable but I am sure on a better weather day it would be amazing. Facilities are wonderful.
Review by: Linda, July 2016
We were able to see minke whales and dophins and it was a beautiful day. The blue lagoon was really fun, too.
Review by: Tom L, June 2016
We had a beautiful day on the water. The views of downtown Reykjavic and the surrounding nature are spectacular. We saw humpbacks and mink whales. The staff was fun and the boat was large enough. If you love water, this isn't to be missed.
Review by: Jadwiga L, June 2016
I just saw a tip of an animal tail. It was OK.
Review by: Maureen P, June 2016
Saw hump back whales feeding! Lovely warm suit so we could experience everything on deck and staff very helpful_br/_ Loved it!
Review by: Andrew B, June 2016
Did not see any whales so more of a 3 hour boat trip
Review by: Charlotte P, April 2016
The day was perfect! Awesome tours and well organized. A slight miscommunication on the bus pick up after whale watching but easily figured out.
Review by: Diane S, March 2016
Excellent boat crew and excursion. Saw three humpbacks WOW. Pick up and transfer on time
Review by: Yvonne P, November 2015
Very well organised tour. Had an amazing time and staff lovely! Highly recommended
Review by: Chris R, October 2015
Everything was as promised and the staff was excellent, just unfortunately the whales didn't cooperate this day! :
Review by: N J S, October 2015
Although we didn't see any whales, it was an exciting trip and we did get to see some Dolphins. Well worth doing!
Review by: Shelley H, October 2015
this tour was terrible... firstly the logistics hadn't been divulged to any passengers so no-one knew what or where they were due, resulting in long delays and a lot of complaining by all passengers. secondly this is not as it is advertised - we went to an area and were told specifically it isn't where the large whales if any go... so not surprisingly we didn't see any. This was the only bad tour of the holiday and was in our opinion a waste of money due to false advertisement and a lack or organisation. i would advise anyone to not sign up to this tour.
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