We only had to wait at the airport about 10 minutes before the shuttle arrived. Look for the shuttle personnel not the airport personnel. We had two airport personnel send us in two different directions. The public transportation to our location, near Presidio Park, would be cheaper, but a nightmare of connections, and the shared ride was less than 1/2 the cost of other alternatives. We were the 2nd ones dropped off and it most likely only took an extra 15 minutes instead of a direct drop off. I'll take the extra 15 minutes to save the 40 again.
Review by: Caroline92, January 2018
I had to wait three shuttles: after two flights and a 24 travel a it difficult but everything went smoothly.
Review by: Maria A, November 2017
I was disappointed with this last year just to forgot to ring you back to complain, I book this transport from San Francisco to my Cousin house I paid on line but driver told us that I have to pay more because it was not the right amount. I was shocked because we paid what was said online he did not even give me a receipt._br/_ So I would advice to be aware of this that it could happened to anybody as well.
Review by: ryyamamoto, October 2017
Many thanks to our driver, that had brought a bag that we had forgotten on the van back to us...he is very honest and we appreciate the great service....thank you very much....
Review by: Mia V, September 2017
Good service: a SuperShuttle agent met us outside the gate at the airport to check-in, telling us the time and the van number to board. The ride is comfortable.
Review by: rgrainda ., February 2017
The driver had no idea where he was going and got frustrated. He passed the place where I was staying and didn't want to drive around another time so dropped me off a 1/2 block from my place. I wouldn't have cared too much had I not had a 2 suitcases on me.
Review by: Nancy P, January 2017
I was close to the last stop on the drop off route for a full minivan, but it was a very pleasant way to get to the apartment where I was staying. I got to see a bit of the city and even met a local returning home from a trip who kindly provided a narrative of what I was seeing and the layout of the city as we drove around. Dropped me directly in front of my apt. Would not recommend if you need to be at a spot by a set time which I did not as the routes are determined by how many people are on the ride and where they are going, so, time variable arrival.
Review by: Harumi S, January 2017
Waited at Airport for 40min or so till we get a ride. The person who helped us at the Airport keep telling us that the driver is on his way and just 5min away. Since then we waited 40minutes and about 30min in we asked the guy at the airport if the driver doesn't show up we would rather take cab at this point and he told me he won't work for Supershuttle and all he can do is call the Supershuttle Driver and check in with the driver. He said the driver still telling him he's on his way and 5min away. Really bad experience especially when we are tired from International Travel.
Review by: michael j, January 2017
Nice drivers. Very helpful.
Review by: pic279, October 2016
Comfortable speedy service.
Review by: Dale S, September 2016
This experience was horrible!!! We had to wait 2 hours for a van. Having a prepaid reservation should alleviate the need to wait 2 hours. Totally unacceptable, and I will never use a super shuttle again.
Review by: Linda D, September 2016
After taking almost 3 hours to arrive at my destination, the company that delivered me to my destination made me pay an additional which made my trip triple because they said your rates are not correct. I was not pleased at all. In addition the driver was very rude to everyone on the ride and didn't seem to know where he was going.
Review by: Wendy F, September 2016
Our group was very pleased with this company and service. Highly recommend.
Review by: Jennifer G, August 2016
arrived after a long trip from australia, very easy to follow instructions, found shuttle no problem, driver and staff excellent. highly recommend.
Review by: Linda B, August 2016
The only think I did not like was the fact that we had to go back and forth to airport terminal to pick up other passengers. This took over 30 minutes in addition to waiting time for van to come.
Review by: Thomas H, July 2016
The trip itself was fine once the van arrived. It seemed to take forever for the van to show up--45 minutes anyway.
Review by: Murray S, July 2016
There were few /no men in blue coats to direct one to the super shuttle coaches. No signs giving directions from arrivals of SFO airport. Not easy for first time visitors.
Review by: Debra C, June 2016
It took over 30 minutes from arriving at the meeting point to actually getting in a van. The driver was ok
Review by: Jin P, June 2016
Very bad experience! Diver was asking to pay $60 even though I had voucher. I had to call main office to resolve problems, stayed on the line too long some times the line disconnected. Finally resolved but took almost 2hours!!
Review by: Jane S, June 2016
It was probably a slow day as the driver waited around for 20 minutes at the kerb at SFO after picking me and just 1 other passenger up before getting on with the journey.
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